Demetris Cutts
Summary
Security Operations Supervisor with extensive experience leading teams in high-risk environments and ensuring compliance across corporate sites. Elevated team performance through effective training, compassionate leadership, and strong communication skills. Balanced customer, company, and employee needs while managing operations and developing staff.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Allied Universal Security Services
Atlanta
04.2022 - Current
- Led and supervised officers to ensure adherence to productivity, safety, and customer service standards.
- Trained new personnel on surveillance systems, access control, and emergency procedures to enhance operational readiness.
- Monitor multiple facilities using CCTV, video recorders, and computer systems.
- Conduct vehicle patrols, perimeter checks, and parking deck patrols.
- Respond to emergencies and coordinate with management and law enforcement.
- Assist with CCure 9000, badge access, and guest badge printing.
- Assisted general manager with operations planning and compliance initiatives to support organizational objectives.
Operations Manager
Pinnacle Security
Norcross
03.2022 - 06.2024
- Managed daily operations for security team across multiple sites, ensuring smooth and effective service delivery.
- Hired, trained, and coached staff, enhancing team performance and service quality.
- Resolved client issues quickly, maintaining high satisfaction ratings.
- Implemented policies and procedures, ensuring compliance and minimizing operational risks.
- Monitored feedback and adjusted operations to improve efficiency.
Site Supervisor
Securitas Security Services
Atlanta
05.2010 - 04.2022
- Secured buildings, restricted areas, and high-value assets through proactive patrols and targeted surveillance.
- Enforced company rules and safety procedures to maintain a secure environment.
- Monitored CCTV feeds to detect and address suspicious activity swiftly.
- Reported hazards and coordinated remediation efforts.
- Documented incidents and daily activity logs with accuracy.
Education
High School Diploma -
Columbia High School
Decatur, GACriminal Justice Coursework -
Miles College
Fairfield, ALSkills
- Security Operations Management
- Incident management
- Surveillance Monitoring
- Access Control Systems
- Access Control
- Emergency Response
- Crisis Management
- Operational Oversight
- Report writing
- Team Leadership & Training
- Team management
- Team Assessment
- Staff training
- Client relations
- Policy compliance
- Security Technology
- Patrol operations
Certification
CPR/AED
References
- Glenn Wisdom, Manager, Gwinnett Commerce GPCID, (678) 777-3266
- Ashley Ashby, Account/Operations Manager, (706) 338-2087
Timeline
Shift Supervisor
Allied Universal Security Services
04.2022 - Current
Operations Manager
Pinnacle Security
03.2022 - 06.2024
Site Supervisor
Securitas Security Services
05.2010 - 04.2022
High School Diploma -
Columbia High School
Criminal Justice Coursework -
Miles College