Demetris Jones

Customer Service & Sales

• Assisted customers in selecting hardware tools, fasteners, and repair supplies for their home improvement projects.
• Provided knowledgeable product recommendations based on customer needs and project requirements.
• Explained proper tool use, safety precautions, and maintenance to ensure customer satisfaction.

Product Knowledge and Merchandising

• Maintained knowledge of hand tools and power tools.
• Organized and restocked shelves to ensure accurate product placement and availability.
• Created appealing product displays to highlight promotions and sales.
• Monitored inventory levels daily, notifying management of shortages or overstock issues.

Customer Service & Sales

• Provided friendly and knowledgeable assistance to customers in selecting electronics, including TVs, computers, mobile devices, gaming systems, etc.
• Explained product features and benefits to help customers make informed purchasing decisions.
• Resolved customer concerns promptly and professionally, ensuring a positive shopping experience.
• Processed transactions efficiently using POS systems, including handling cash, card, and online payments.

Technical Support and Setup

• Assisted customers with device setup, troubleshooting, and warranty information.
• Set up display models, confirming operational status and timely updates of all demo units.
• Handled returns and exchanges of electronics following Walmart's policies and procedures.