Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

DEMETRIS WHITE

Hanover,MD

Summary

Experienced Office Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Organized Office Manager with noted experience in administrative management.

Overview

18
18
years of professional experience

Work History

Administrative Manager/Small Business Owner

Majic Wand Service
01.2017 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Greeted visitors, employees and clients politely and professionally for excellent reception service.
  • Interviewed, recruited and onboarded new staff for high-performing administration teams.
  • Verified customer information for orderly, up-to-date online systems.
  • Created reports, presentations and other materials for executive staff.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Completed bi-weekly payroll for 10 employees.

Coordinator/Sales Coordinator

Carrier Enterprise
01.2021 - Current
  • Entered data, generated reports, and produced tracking documents.
  • Administration of repair and/or operation and maintenance contracts.
  • Improved team productivity with regular communication and progress updates, fostering an collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Gathered and organized materials to support operations.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Managed budgets skillfully by tracking expenses diligently and allocating resources appropriately based on priority needs.
  • Monitored incoming contracts and service agreements for correct pricing and information.
  • Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
  • Stored and filed contract documents in orderly, organized systems.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Arranged meetings and appointments and updated records to assist management.
  • Proofread and edited professional documents to fix errors.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Logistics Sales Coordinator

Carlisle
02.2016 - 01.2021
  • Negotiated favorable contracts with carriers and suppliers, securing competitive rates while maintaining high quality standards.
  • Tracked orders and notified customers of status or potential delays.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Developed strong relationships with carriers and vendors, ensuring timely deliveries and cost-effective solutions for customers.
  • Implemented systems and procedures to increase sales.
  • Maintained confidentiality of sensitive company information while handling sensitive documents and communications.
  • Increased department efficiency by managing correspondence, answering phones, and directing inquiries to appropriate personnel.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Routed business correspondence, documents, and messages to correct departments and staff members.
  • Optimized routes for shipments by analyzing data on delivery times, distances traveled, fuel costs, maximizing efficiency while minimizing expenses.
  • Set up and manage in person and online (Zoom, Google Meet and Microsoft Teams) meetings
  • Manage office supplies inventory and place orders as necessary

Counter Representative III Part-time

Lennox Part Plus
12.2018 - 01.2021
  • Utilized world class customer service with direct involvement in day-to-day operations, positively impacting sales goals servicing over 75 customers
  • Effectively collaborate with Store Manager to manage inventory, maintain appearance, record received and shipped products and preparing items for shipment
  • Built relationships with recurring customers and associates, establishing company as community leader in HVAC products
  • Promoted sales of HVAC replacement components and after market products to our Dealer Network and HVAC Contractors
  • Helped handle high-volume work by prioritizing tasks and organizing supplies
  • Collaborated with team members to meet daily demands to handle challenging projects
  • Obtained required consent and signatures from customers, verifying intended adherence to contract terms and policies
  • Collected payments following return of HVAC equipment and explained charge
  • Answered questions via telephone and in-person, detailing Product or service information and procedures
  • Explained product service features, operations, and equipment used to foster customer satisfaction.

Plumbing Specialist

Lowe's Incorporated
10.2006 - 11.2016
  • Provided detailed product information to customers and peers
  • Measured, threaded, and cut materials to correct angles
  • Selected type and size of piping required for each project
  • Offered guidance and training to junior team members
  • Promoted and recommending products, plans, or installation services that match customer needs
  • Informed customers on pricing, options, or status on pending orders includes generating leads
  • Coordinated successful completion of projects and orders
  • Performed order management duties such as entering new orders for customers, reaching out to vendors on special orders, tracking and fulfilling orders, and resolving issues
  • Operated forklift, electric pallet jack and order picker when pulling orders for customers
  • Service 75 customers.

Education

Associates In Human Services - Addiction Counseling

Prince George's Community College
Upper Marlboro, MD
07.2025

Skills

  • Office Administration and Clerical Support
  • Customer Service, Teamwork Organizational Skills, Problem Solving
  • Records Management Systems
  • Scan, Copy, Coordinate incoming/Outgoing Mail, Faxes and Emails
  • Microsoft Excel, Word, Power point and outlook
  • Appointment Scheduling and Inventory Management Inventory Controls
  • Interpersonal Skills, Analytical Skills, Attention to detail and Critical Thinking
  • SAP, CRM, ERP and Saleforce
  • Analyzing routine contracting issues
  • Research Support, Communication, multitasking and problem solving
  • Teamwork, Collaboration, Work Planning and Prioritization
  • Data Entry
  • Inventory Control log
  • Negotiation and Proofreading
  • Computer Skills
  • HVAC Material
  • Organization and Multitasking
  • Office Management and Staff Management
  • Scheduling and Calendar management
  • Event Coordination, HR Support
  • Hiring and Training
  • Data Management, Expense Reports and Contract Preparation
  • Forklift Operation

Additional Information

  • Won “Highest Sale Quota” 2015 Award (Lowe's) Awarded employee travel award due to “Performance Excellence” for two years.
  • Volunteer at Brandywine Counseling and Community Services.
  • Developing and maintaining relationships with key suppliers
  • Negotiated favorable pricing and contract terms that result in lower procurement costs.
  • Responded to over 40 customer calls daily and solved 90% of their concerns.




Timeline

Coordinator/Sales Coordinator

Carrier Enterprise
01.2021 - Current

Counter Representative III Part-time

Lennox Part Plus
12.2018 - 01.2021

Administrative Manager/Small Business Owner

Majic Wand Service
01.2017 - Current

Logistics Sales Coordinator

Carlisle
02.2016 - 01.2021

Plumbing Specialist

Lowe's Incorporated
10.2006 - 11.2016

Associates In Human Services - Addiction Counseling

Prince George's Community College

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DEMETRIS WHITE