Summary
Overview
Work History
Education
Skills
Timeline
Generic

Demetris Wright

Zachary

Summary

I am seeking a position with a company that offers opportunities for both professional and personal growth. I am a collaborative team player, known for being supportive and bringing a positive attitude that enhances the work environment.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

State Farm
03.2020 - Current
  • Background in auto insurance, with extensive experience in customer retention, policy renewals, and claims management
  • Processed customer payments accurately and efficiently
  • Facilitated new hire onboarding, including completion of paperwork and training coordination
  • Assisted in handling auto claims, ensuring accurate documentation and effective communication with customers and claims adjusters
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Cashier and Customer Service

Walmart
09.2019 - 03.2020
  • Customer Service Manager- Make sure front end of store is running smoothly
  • Send cashiers on their breaks and lunches in a timely manner
  • Process customer needs at the money center ex: Money gram, money order, etc.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Assistant Administrator

New Transitions Health Center, LLC
03.2016 - 04.2019
  • Check patients in and out of the computer.
  • Assisted with employee onboarding process, providing new hires with necessary resources for success in their roles.
  • Check patients’ vitals when they come to see the psychiatrist.
  • Discharge patients upon request of administrator.
  • Handled sensitive information discreetly, maintaining confidentiality of personal data and proprietary business documents.
  • Served as point-of-contact for visitors to the office, projecting a welcoming atmosphere while responding knowledgeably to inquiries regarding the organization''s services or personnel.
  • Assisted in the development and implementation of new policies and procedures, ensuring compliance with industry best practices and established regulatory standards.
  • Conducted regular audits of medical records, identifying areas for improvement related to documentation accuracy and regulatory compliance.
  • Maintained accurate patient records, ensuring compliance with HIPAA regulations and safeguarding confidential information.

Service Associate

Winn-Dixie Retail
01.2016 - 08.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a clean and organized store environment, enhancing customer shopping experience.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.

Support Associate

Macy's
08.2015 - 01.2016
  • Developed comprehensive knowledge of company products and services to effectively address customer inquiries.
  • Enhanced team productivity by streamlining sales support processes and procedures.
  • Update sales pricing throughout department store

Cashier/Sales Associate

Shoe Carnival
08.2012 - 05.2015
  • Customer service-help customer find shoes, ordered customer shoes, provided customers with the best customer service., visual planner-planned on how the store should look every season., women’s department lead-Over the women’s department and how it should be kept.
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Associate - Business Office Administration

Delta College of Arts & Technology
Baton Rouge, LA
05-2015

Skills

  • Microsoft Office
  • Scheduling
  • Time Management
  • Critical thinking
  • Medical Scheduling
  • Accounts Payable
  • Employee Orientation
  • Typing
  • Data entry
  • Computer skills
  • Office administration
  • File organization
  • Customer and client relations

Timeline

Administrative Assistant

State Farm
03.2020 - Current

Cashier and Customer Service

Walmart
09.2019 - 03.2020

Assistant Administrator

New Transitions Health Center, LLC
03.2016 - 04.2019

Service Associate

Winn-Dixie Retail
01.2016 - 08.2016

Support Associate

Macy's
08.2015 - 01.2016

Cashier/Sales Associate

Shoe Carnival
08.2012 - 05.2015

Associate - Business Office Administration

Delta College of Arts & Technology

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