Demetriss M Haynes
Orangeburg,SC
Summary
Experienced professional with unwavering commitment to excellent customer service. Skilled relationship builder who resolves complex issues. Active listener who communicates with accuracy and tact. Highly efficient, accurate, and productive. Meticulous and detail-oriented problem solver, who takes a proactive approach to exceed customer needs and organizational goals. Knowledgeable in Unemployment Insurance Practices with solid foundation in specialized tasks and track record of delivering results through targeted initiatives. Proven ability to implement effective strategies that enhance operational efficiency and support team objectives. Demonstrated proficiency in problem-solving and project management. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
15
15
years of professional experience
Work History
Administrative Specialist B
Orangeburg Area Mental Health Center
08.2021 - 07.2023
- Front Desk Front Window Coverage
- Answer Incoming Calls
- Transfer calls to the appropriate party
- Schedule Appointments
- Process payments
- Cashier (Processing F-9, deposits)
- Update patient information
- Verify Medicaid Eligibility
- Assists New Patients in the Intake Process
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved patient satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Handled incoming and outgoing mail.
Entitlement Specialist/Patient Advocate
Orangeburg Area Mental Health Center
07.2023 - Current
- Ensures all client information are collected and accurately updated
- Ensures all statistical information and data concerning area of responsibility is collected and available for management review
- Verify Medicaid Eligibility
- Aids patients who have been identified as possibly being eligible for entitlement benefits with application process for such benefits.
- Assists patients with the initial appeal for denial of Disability benefits
- Assists patients with resolution of complaints
- Ensures that the patients rights are being honored during treatment.
- Enhanced patient satisfaction with timely and accurate issue resolution.
Patient Registration/Patient Counselor (PRN)
Orangeburg Regional Medical Center
01.2016 - 09.2018
- Perform outpatient and inpatient registration duties
- Gather and validate comprehensive pre-registration data
- Obtains required forms and signatures and distribute forms.
- Verify that patients meet financial requirements, estimates charges for up-coming services, calculate anticipated third party and patient liability
- Performed clerical duties such as data entry
- File processed patients account documents
- Verify Insurance coverage
Interstate Customer Service Representative
SC Department of Employment and Workforce
11.2009 - 09.2010
- Answer inbound calls from out of state claimants
- Assists with the collection of data
- Transferred calls to the appropriate Claims Representative
- Prepared New Claimant Packets
Insurance Claims Examiner II
SC Department of Employment and Workforce
07.2012 - 08.2021
- Assist with the filing of claimant's initial unemployment claim
- Gather information from claimant regarding his/her separation from employer
- Assist with online instructions to file weekly certifications
- Review, remove/add any issues that need to be addressed with the clamant
- Make determinations on availability issues
- Process unemployment claims
- Re-Employment Services Eligibility Assessment Representative
- Assist claimants with finding gainful employment
- Assist Employers, and claimant with updating contact information for upcoming appeal hearing
- Navigate employers through Suits system to file reports. make payment, make changes to business related information, also assist with resetting of login credentials
- Answer basic tax questions regarding employer accounts in SUITS system
- Assist claimants with resetting of login credentials for SCUBI, and SCWOS
Education
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg06.1994
Skills
- Effective Cross Functional Communicator
- Time Management
- Attention to Detail
- Solution Oriented
- Skilled Collaborator
- Committed High Achiever
- Organization
- Analytical thinking
- Expert problem solving
- Quality assurance
- Management collaboration
- Advanced communication
- Technical communication
- Customer relations
- Root-cause analysis
- Quality assessment
Timeline
Entitlement Specialist/Patient Advocate
Orangeburg Area Mental Health Center
07.2023 - Current
Administrative Specialist B
Orangeburg Area Mental Health Center
08.2021 - 07.2023
Patient Registration/Patient Counselor (PRN)
Orangeburg Regional Medical Center
01.2016 - 09.2018
Insurance Claims Examiner II
SC Department of Employment and Workforce
07.2012 - 08.2021
Interstate Customer Service Representative
SC Department of Employment and Workforce
11.2009 - 09.2010
High School Diploma -
Orangeburg Wilkinson High School
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