Demetrium Jones

• Ensured compliance with healthcare regulations by staying up-to-date on industry standards and implementing necessary changes in clinic procedures.
• Coordinated ongoing professional development opportunities for clinical staff members to stay current on advancements in healthcare practice.
• Managed inventory of medical supplies, maintaining adequate stock levels while minimizing waste.
• Facilitated regular team meetings to discuss goals, challenges, and best practices for continued improvement in patient care quality.
• Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
• Implemented a comprehensive training program for new staff members, resulting in quicker integration into the clinic team and increased overall performance.
• Fostered strong relationships with local healthcare providers through open communication and collaboration, resulting in increased referral rates for the clinic.
• Oversaw maintenance of electronic health records, ensuring accuracy and confidentiality by HIPAA regulations.
• Reduced patient wait times through effective management of patient flow and resource allocation.
• Prepared examination rooms at the start of shift and executed quick turnovers between appointments.
• Maintained adequate medical supplies, equipment, and forms in clinical areas.
• Develop and manage provider scheduling templates for pediatric cardiology and gastroenterology clinics, ensuring optimal clinic operations and patient scheduling efficiency.
• Oversee the coordination and scheduling of new patient referrals based on clinical urgency and provider recommendations, particularly for critical cardiac, gastric, and high-risk neonatal patients.
• Facilitate patient engagement with MyChart, an EPIC patient portal, by assisting with registration and troubleshooting, enhancing patient access to health records, and communicating with providers.
• Coordinate multidisciplinary care for pediatric liver transplant patients, liaising with providers and clinicians to ensure comprehensive follow-up and continuity of care.
• Monitor and address clinic in-basket notifications, ensuring timely resolution of patient needs and provider requests.
• Generate and prepare FedEx shipping labels to send demographics, progress notes, cardiac imaging, and lab results for all cardiac patients requiring cardiologic transfers and treatment by specialized pediatric heart surgeons.
• Generate and prepare FedEx shipping labels for patients requiring Holter monitor and ambulatory blood pressure monitoring medical devices, ensuring timely delivery for patients of nonlocal residence.
• Process timely Release of Information (ROI) requests from providers of mutual patients requiring cardiac clearance for medical and dental procedures, ensuring efficient and accurate information exchange.

• Participated in workshops and in-service meetings to enhance personal growth and professional development.
• Entered data and produced tracking documents for patient lab processing.
• Enhanced customer satisfaction by responding promptly to In-basket inquiries and addressing concerns professionally.
• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
• Gathered and organized materials to support operations.
• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Perform patient registration and create pre-surgical letters, facilitating smooth preoperative procedures.
• Release laboratory results for general and specialty pediatric patients, ensuring timely communication of critical information.
• Schedule and reschedule patient appointments to optimize clinic workflow and ensure timely patient care.
• Assisted manager in monitoring performance metrics consistently and implemented corrective actions when needed, contributing to continuous improvement initiatives.

Unit Coordinator- PACU

• Maintained current and accurate medical records for patients by ensuring doctors and all pertinent clinical staff had signed documents timely for medical records processing.
• Enhanced office productivity by handling a high volume of daily calls into the unit.
• Provide administrative and EHR support to physicians, nurses, and other departments, performing clerical duties, including document management, filing, scanning, and unit supply management.
• Coordinate patient flow and information with the charge nurse, facilitating efficient patient movement through preop, surgery, PACU, and step-down or inpatient areas.
• Assist IT and health informatics department with supporting end-user implementation of EMR systems across multiple departments, collaborating with surgeon offices to obtain necessary paperwork such as H&Ps and lab data.
• Audit account details to verify accurate patient charges, ensuring compliance with hospital policies and regulatory standards.
• Troubleshoot EMR issues and report problems to IT and project manager of documentation errors, ensuring accurate health records and compliance with hospital policies.
• Coordinated communication between medical staff and patients' families, informing everyone of treatment plans and progress updates.
• Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
• Assisted with the training and onboarding of new unit secretaries, sharing expertise and best practices to ensure their success.
• Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
• Managed inventory levels of unit supplies, ensuring adequate stock was always available for efficient unit operations.
• Maintained rapport with physicians, nurses, and other healthcare personnel to support clear communication among the medical team.
• Created discharge instructions provided by surgeons for their patients and provided necessary documentation and instructions for follow-up care as directed by physicians or nurses.
• Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.

Certified Physician Administrator

• Customized doctors' medication order lists, lab test requests, progress, and surgical templates into the CPSI EHR system for provider documentation at the hospital or the doctor's office.
• Participate in quality initiatives and organizational goals through the Strive for Five committees, contributing to hospital-wide improvement efforts.
• Enhanced clinic efficiency by streamlining processes and assisting with implementing and training all clinical or non-clinical hospital staff in the CPSI electronic health record system.
• Utilized telemedicine services for remote consultations specific to surgery preparation, expanding rural patients' healthcare access.
• Collaborated with consulting physicians regarding the care of patients to develop and customize physician order sets for preoperative and postoperative care, streamlining medication ordering and patient care documentation.
• Ensured the accuracy of medical documentation by meticulously transcribing physician orders and verifying information with nursing staff as needed.
• Collaborate with credentialing specialists to manage provider preferences, scheduling, and training for new medical staff, ensuring seamless integration into the hospital system.
• Provide comprehensive EMR training for surgeons, anesthesiologists, and hospital staff, enhancing user proficiency and CPSI system utilization.
• Represent the hospital at annual CPSI National Conferences, participating in workshops to stay current with EMR system advancements and physician administrator practices.
• Offer on-site support to physician offices for electronic health record training and issue resolution, ensuring continuous improvement in EMR usage.
• Contributed to successful Strive for Five product launches by diligently executing tasks under established timelines and project plans of hospital leaders and executives
• Led various projects and web design initiatives for the Strive for Five Committee, collaborating with the CEO, Quality executive, CNO, and clinical and non-clinical staff to support facility growth.
• Implemented the hospital's inpatient surgical pamphlet, "What to Expect During Your Stay," as education for patients scheduled for surgical IP admissions.
• Implemented FAQs on the hospital's website to help patients access need to know information specific to their stay in the facility and how to prepare.