Demetrius A. Collins

• Resolved customer complaints with empathy to enhance loyalty and encourage repeat business.
• Customized support strategies for high-priority clients to meet specific needs.
• Delivered exceptional customer service by leveraging extensive product knowledge and creating positive experiences.
• Assisted with loading and unloading freight as needed to ensure operational efficiency.
• Conducted visual assessments of materials for quality compliance, removing nonconforming products.
• Operated various warehouse equipment to load, unload, transport, and stack materials safely.
• Received, inspected, and stocked incoming shipments to maintain inventory accuracy.
• Located, pulled, and prepared orders for timely fulfillment.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.

Delivered over 100 engines daily while prioritizing prompt service for customers.

• Operated forklifts to transport materials between loading, processing, and storage areas.
• Ensured compliance with all safety protocols during forklift operations.
• Loaded and unloaded pallets onto trucks using forklifts and manual pallet jacks.
• Received incoming shipments, verifying contents against purchase orders.
• Assisted in training new employees on safe operation of forklifts and material handling equipment.
• Organized warehouse layout and arranged items following safety procedures.
• Staged goods in loading dock area for efficient shipping.

• Optimized warehouse space to enhance product storage efficiency.
• Executed loading and unloading of trucks using hand trucks, pallet jacks, and forklifts.
• Prepared and completed orders for timely delivery or pickup according to schedule.
• Utilized computer-controlled keyboards and scanning equipment to direct items based on routing schemes.
• Maintained up-to-date knowledge on safety procedures and lifting techniques to minimize injuries.
• Ensured safe transportation by effectively loading cargo onto devices and securing with affixing tools.
• Adhered to standard work instructions during picking, sorting, staging, and scanning processes.

• Identified driver training needs to make recommendations to manager.
• Developed tailored training programs for individual drivers, addressing specific areas of improvement.
• Enhanced driver safety by conducting thorough training sessions on defensive driving techniques.
• Taught drivers how to drive, shift and back up trucks.
• Managed scheduling of training sessions to accommodate diverse availability needs among trainee groups while maximizing resource utilization efficiently and effectively.
• Enhanced safety protocols 4 times a month by leading comprehensive driver training sessions, emphasizing defensive driving techniques.

• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Maintained professional and friendly demeanor during deliveries to uphold company reputation.
• Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
• Communicated with customers to provide delivery updates and confirm delivery locations.
• Provided exceptional service to clients, leading to increased repeat business and positive feedback.
• Established foundational processes for business operations.
• Tracked 10 trends and suggested enhancements to both challenge and refine company's product offerings.

Maintained accurate driving records in accordance with federal laws and regulations.

• Completed average of [500] miles per day in 14-hour shifts to maintain delivery schedules.
• Collaborated with fellow truck drivers to share best practices, improve performance, and promote a supportive working environment.
• Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
• Helped company improve transportation efficiency 1% through on-time deliveries.

• Corrected, completed and processed claims for multiple payer codes.
• Processed billing calls and answered questions from patients and third-party carriers.
• Developed rapport with patients through professional yet empathetic communication, resulting in higher willingness to cooperate during the collections process.
• Enhanced team productivity by conducting regular training sessions on new industry regulations, compliance, and best practices in medical debt collection.
• Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.'

• Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
• Improved database integrity by regularly updating records to ensure relevancy and accuracy of information.
• Entered detailed customer and transaction data for enhanced record-keeping and analysis.
• Improved data accuracy by meticulously reviewing and updating customer information.
• Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
• Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.

• Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
• Collected on delinquent accounts to reduce overdue balances.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Conducted thorough research and investigations into debtor backgrounds, identifying assets and potential leverage points for negotiations.
• Maintained comprehensive knowledge of state and federal debt collection laws, protecting the company from potential legal issues.
• Managed approximately 100 incoming calls, emails and faxes per day from customers.'