Demetrius Booker
Houston
Summary
Highly organized Data Entry Coordinator with experience in managing and overseeing data entry processes. Skilled in ensuring accuracy and efficiency, prioritizing tasks, and coordinating teams for optimal productivity. Demonstrated success in implementing process improvements that enhance data integrity. Known for strong organizational skills and commitment to maintaining high standards of data quality and confidentiality. Management professional bringing background, leadership talents, and focus on performance. Continuously reviews work to identify areas of opportunity. Focused on enhancing workflows and procedures to maximize team success. Tech-savvy professional with advanced training and experience in customer service. Delivers above-average results to delight customers and drive internal enhancements. Always seeking new and improved strategies to achieve objectives. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Entry Coordinator
General Dynamics
12.2023 - Current
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Verified accuracy and completeness of data entry into the database system.
- Assisted colleagues with resolving any issues related to data entry operations.
- Maintained confidentiality of sensitive information entered into the system.
- Compiled reports based on gathered information.
- Maintained updated knowledge of industry trends related to data entry operations.
- Created spreadsheets to track data entries.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
Senior Consultant
Progressive Insurance
07.2023 - 10.2024
- Service Auto Polices and claims
- Provided technical advice to support implementation of new initiatives or programs.
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Customer Service/Loan Processor
POWER FINANCE TEXAS
Houston
05.2022 - 06.2023
- Loan processor, customer service , audit processer
- Explained the various types of loans available and advised on the best product suited for customer's needs.
- Developed relationships with clients, real estate agents, lenders, title companies and attorneys throughout closing process.
- Updated customers regularly on status of their loans throughout the processing period.
- Performed detailed calculations to verify income, assets, liabilities and other data provided by applicants.
Customer Service Representative
General Dynamics
02.2020 - 04.2022
- Customer service representative
- Answered customer inquiries via phone, email, and chat.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided exceptional customer service to ensure customer satisfaction.
Representative, Customer Service
AT&T / USAA
Shreveport
01.2016 - 02.2020
- Great communication skill and willing to work.. customer service agent with AT&T and USAA
- Provided customer service by answering product and service related questions.
- Answered customer inquiries promptly and professionally.
- Assisted in the development of marketing strategies for products and services.
Caregiver
Home Instead Senior Care
Shreveport
01.2018 - 01.2019
- Caregiver
- Monitored vital signs, including blood pressure, temperature and pulse rate.
- Coordinated transportation services for clients when necessary.
- Provided emotional support to clients during difficult times.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
Childcare Provider
We Care
Mansfield
09.2017 - 12.2018
- Observed children's behavior and development, communicate information with parents.
- Worked collaboratively with co-workers to ensure safety of all the children in care.
- Developed positive relationships with families by communicating regularly about their child's development.
Assembly Line Worker
WEYERHAUSER
Zwolle
03.2014 - 06.2016
- Small dryer .. pulling wood and feeding dryer
- Followed standard operating procedures while performing tasks on the assembly line.
- Collaborated with other departments to ensure smooth production process flow.
- Maintained a safe work environment by adhering to all safety regulations and procedures.
Accountant
Napolean's Trucking LLC
Houston
- Payroll manager
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed general ledger reconciliations on a timely basis.
Education
College Degree - Criminal Justice/ Social Work
University of Phoenix
07.2025
High school diploma -
MANSFIELD HIGH SCHOOL
MANSFIELD 05-2011
Skills
- Communications
- Customer Service
- Call Center
- Customer Care
- Customer Support
- CSR
- Senior Care
- Caregiving
- Childcare
- Home Care
- Case management
- Teamwork orientation
- Report writing
- Customer service
- Data analysis
- Customer service focus
- Fast typing speed
- Database maintenance
- Employee evaluation
- Team building
- Accuracy and precision
Certification
- CPR/First Aid
- Driver's license
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
English
Full Professional
Timeline
Data Entry Coordinator
General Dynamics
12.2023 - Current
Senior Consultant
Progressive Insurance
07.2023 - 10.2024
Customer Service/Loan Processor
POWER FINANCE TEXAS
05.2022 - 06.2023
Customer Service Representative
General Dynamics
02.2020 - 04.2022
Caregiver
Home Instead Senior Care
01.2018 - 01.2019
Childcare Provider
We Care
09.2017 - 12.2018
Representative, Customer Service
AT&T / USAA
01.2016 - 02.2020
Assembly Line Worker
WEYERHAUSER
03.2014 - 06.2016
Accountant
Napolean's Trucking LLC
College Degree - Criminal Justice/ Social Work
University of Phoenix
High school diploma -
MANSFIELD HIGH SCHOOL
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