Hi, I’m
Demetrius Brice
Erie,MI
Summary
Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Reliable housekeeping professional with significant experience in residential and commercial cleaning. Skilled in maintaining cleanliness and organization, adhering to hygiene standards, and using environmentally friendly cleaning methods efficiently. Known for enhancing customer satisfaction through consistent delivery of high-quality service. Demonstrated ability to work independently or as part of a team to meet tight deadlines and maintain high levels of cleanliness. Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Customer-oriented Housekeeping Room Attendant coordinates multiple tasks in fast-paced settings. Amicable with strong communication skills across all levels of a company. Offering a driven work ethic and commitment to achieving results.
Overview
10
years of professional experience
Work History
Bp Gas StationKnoxville, TN
Fuel Station Attendant
10.2017 - 07.2021
Job overview
- Stocked coolers with beverages, snacks, cigarettes and other items.
- Monitored fuel tanks to maintain adequate supply levels.
- Verified customer identification for age-restricted products.
- Ensured safety regulations were followed at all times.
- Assisted in training new employees on proper operating procedures.
- Cleaned gas pumps, windows and doors to maintain a neat appearance.
- Adhered to company policies regarding cash handling procedures.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Checked oil and water levels in vehicles as requested by customers.
- Scheduled routine maintenance for fuel pumps and related equipment.
- Assisted with loading and unloading supplies from delivery trucks.
- Processed credit card transactions accurately and securely.
- Responded quickly to emergency situations such as spills or fires.
- Operated cash register to process payments and issue receipts.
- Maintained records of fuel sales according to established guidelines.
- Maintained cleanliness of station by sweeping floors, wiping counters and restocking shelves.
- Performed daily inventory checks of merchandise and supplies.
- Inspected tires for air pressure as requested by customers.
- Answered phone calls from vendors or suppliers when necessary.
- Provided excellent customer service by addressing complaints promptly.
- Greeted customers, answered questions, and provided assistance with purchases.
Best Western HotelCleveland, GA
Housekeeping and Laundry Attendant
06.2011 - 05.2016
Job overview
- Swept walkways around the building exterior as part of outdoor cleaning tasks.
- Cleaned bathrooms, dusting furniture, vacuuming carpets and mopping floors.
- Ensured all guest rooms were clean, comfortable and stocked with necessary amenities.
- Washed, dried, folded and ironed clothes according to customers' preferences.
- Replenished amenities such as soaps, shampoos and toiletries in guest rooms.
- Removed garbage from trash containers in public areas and guest rooms on a regular basis.
- Greeted guests upon arrival to provide them with a pleasant welcome experience.
- Changed bed sheets daily according to hotel standards and procedures.
- Assisted guests with their laundry needs by providing instructions and assistance in using the laundry machines.
- Organized storage areas for efficient use of space.
- Delivered requested items such as additional pillows or blankets promptly to guests.
- Cleaned windowsills, mirrors and fixtures in bathrooms as part of daily duties.
- Maintained an organized supply closet ensuring that all materials were labeled correctly.
- Sanitized surfaces throughout the facility including countertops, door handles.
KrogerPearl, MS
Stocker
03.2012 - 05.2015
Job overview
- Sorted returned merchandise for restocking or disposal.
- Verified pricing accuracy on shelves against invoices from vendors.
- Packed boxes for shipment using appropriate packing materials.
- Arranged merchandise in an attractive manner to promote sales.
- Processed returns quickly and accurately according to company policy.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Organized storage areas for efficient use of space.
- Followed safety procedures when handling hazardous material or dangerous goods.
- Inspected stock for damage or defects and reported issues to management.
- Stocked shelves with newly arrived products.
- Provided customer service by answering questions about product location, price and availability.
- Received and processed incoming shipments of merchandise.
- Loaded trucks with outgoing orders according to shipping manifests provided by customers.
- Recorded quantity, type and value of materials or items received.
- Assisted with store displays and window dressing as needed.
- Removed outdated products from shelves in accordance with company policy.
- Participated in physical inventories of stock on hand periodically.
Wendys RestaurantForest Park, OH
Cashier Team Lead
06.2013 - 09.2013
Job overview
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Identified discrepancies between actual sales figures and expected totals.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Trained new cashiers on proper use of registers and store policies.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted customers with locating items within the store when requested.
- Completed paperwork related to personnel actions including hiring, terminations, transfers.
- Developed strong working relationships with team members to foster collaboration.
- Performed daily opening and closing procedures for the register area.
- Monitored cashier performance, providing feedback as needed.
- Processed refunds and exchanges according to company policy.
- Participated in weekly meetings to discuss upcoming promotions, initiatives, and strategies.
- Managed scheduling, payroll, and time off requests for team members.
- Continually evaluated processes for improvement opportunities and implemented changes accordingly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Analyzed sales data reports to identify trends in customer buying habits.
- Ensured compliance with all safety regulations while performing tasks.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Coordinated with other departments when additional support was needed during peak hours.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Assisted cashiers with resolving customer complaints and inquiries.
- Answered customer questions and provided store information.
Education
Woodhaven High SchoolFlat Rock, MI
High School Diploma
05-2017
University Overview
- 2015 - Honor Roll
- 3.4 GPA
Skills
- Room inspections
- Ironing proficiency
- Window washing
- Restocking supplies
- Mopping and sweeping
- Initiative-taking
- Chemical handling
- Cleaning techniques
- Laundry expertise
- Carpet cleaning
- Stain removal
- Vacuuming and sweeping
- Dusting furniture
- Cart management
- Cleaning bathrooms
- Equipment maintenance
- Guest relations
- Mini-bar replenishment
- Customer service-focused
- Health and safety
- Vacuuming carpets
Languages
Chinese (Mandarin)
Native language
English
Proficient (C2)
C2
Italian
Advanced (C1)
C1
Greek
Advanced (C1)
C1
Japanese
Advanced (C1)
C1
Korean
Advanced (C1)
C1
References
References available upon request.
Timeline
Fuel Station Attendant
Bp Gas Station
10.2017 - 07.2021
Cashier Team Lead
Wendys Restaurant
06.2013 - 09.2013
Stocker
Kroger
03.2012 - 05.2015
Housekeeping and Laundry Attendant
Best Western Hotel
06.2011 - 05.2016
Woodhaven High School
High School Diploma
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