Demetrius Conway
Glen Allen,VA
Summary
Results- driven account management professional with over 8 years of expertise across the staffing and information technology industries. Proven ability to manage and grow client portfolios, deliver tailored solutions, and drive revenue growth. As a sales manager and former account manager, I excel at developing long-term relationships, negotiating high-value contracts, and ensuring customer satisfaction. Adept at managing diverse accounts, from light industrial staffing to IT services, with a focus on meeting client needs and exceeding targets. Seeking to leverage my extensive sales and account management experience to drive success in a new account manager role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
Labor Finders
2023.01 - Current
- Developed and implemented sales strategies using data analysis, leading to a 25% increase in sales.
- Led a team of recruiters and account managers, achieving 13% growth in prospects turning into clients.
- Conducted regular analysis of market trends and customer data to optimize staffing solutions and forecast demand.
- Managed and analyzed data within the CRM to track sales performance, identify patterns, and improve client engagement.
Account Manager
Labor Finders
2017.07 - 2022.12
- Managed over 100+ client accounts and developed recruitment strategies that resulted in 10%+ revenue growth year after year
- Built and maintained relationships with clients, increasing repeat business by 30%.
- Partnered with a recruiter to fill high-volume and specialized roles, improving placement rates by 23%.
- Negotiated contracts, ensuring profitability and client satisfaction.
- Utilized personalized company's CRM system and HubSpot to track KPIs for data collection and analysis.
Account Executive
Ricoh, USA Inc
2016.07 - 2017.06
- Identified opportunities for up-selling and cross-selling IT solutions, leading to 20% increase in sales.
- Built and nurtured strong relationships with key stakeholders, including C-level executives, department heads, and purchasing managers, to ensure client satisfaction and foster long-term partnerships.
- Successfully led contract negotiations and renewals worth $150,000+.
- Utilized CRM (Salesforce) systems to track sales activities, manage leads, and generate accurate forecasts and reports.
- Demonstrated exceptional customer service skills by promptly addressing client inquiries, resolving issues, and ensuring high levels of customer satisfaction.
- Exceed sales targets by 32%, and received awards for top performance during Q2.
Personal Banker
Wells Fargo
2015.06 - 2016.07
- Demonstrated exceptional communication and interpersonal skills, essential for effectively building rapport with clients.
- Ensured full compliance with industry regulations and Wells Fargo policies, showcasing a strong attention to detail and adherence to best practices.
- Built and maintained a robust portfolio of clients by conducting needs assessments and delivering personalized financial solutions.
Assistant Manager
Hertz Car Rental
2014.03 - 2015.04
- Supervised and coached a team of sales associates, ensuring they met performance targets and delivered excellent customer service.
- Participated in the hiring, onboarding, and training of new employees, ensuring they were equipped with the skills and knowledge needed to succeed.
- Monitored team performance through KPIs and regular feedback sessions.
- Developed and implemented strategies to increase branch sales and revenue, reflecting a focus on growth and profitability.
Education
Bachelor of Science - Business Marketing
Virginia State University
Petersburg, VA05.2013
Skills
- Client Relationship Management - Built and maintained relationships with key clients, driving a 15% increase in client retention over 7 years in the staffing industry and 10% in IT.
- Account Growth and Retention - Consistently grew client portfolios by identifying opportunities for upselling and cross-selling, contributing to increases in revenue year-over-year.
- Sales and Business Development - Generated revenue growth by developing tailored staffing solutions for light industrial clients and aligning IT offerings to client needs.
- Contract Negotiation - Successfully negotiated contracts worth up to $500K, ensuring client satisfaction and long-term partnerships.
- Staffing and Workforce Management - Specialized in light industrial staffing, managing high-volume recruitment and compliance with labor regulations.
- Technical Product Knowledge - Gained experience in IT solutions, including software and hardware sales, enabling me to bridge the gap between client business needs and technology offerings.
- Leadership - Led team of 3 sales professional, while utilizing Salesforce and Hubspot to monitor metric's and KPI’s. Which helped improved client satisfaction through effective coaching.
Certification
Professional Scrum Master I (PSM I)
Accomplishments
- President's Sales Club Award 2019
Timeline
Sales Manager
Labor Finders
2023.01 - Current
Account Manager
Labor Finders
2017.07 - 2022.12
Account Executive
Ricoh, USA Inc
2016.07 - 2017.06
Personal Banker
Wells Fargo
2015.06 - 2016.07
Assistant Manager
Hertz Car Rental
2014.03 - 2015.04
Professional Scrum Master I (PSM I)
Bachelor of Science - Business Marketing
Virginia State University
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