Demetrius Daniel
Summary
Motivated Leader skilled at meeting customer needs with expert Customer support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details. Authorized to work in the US for any employer Supportive Team Lead with 5+ years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Wixon
Saint Francis, WI
08.2018 - Current
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided accurate information about products and services to customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Team Lead
Niagara Bottling
Kenosha, WI
09.2016 - 08.2021
- Reconciled shipping invoices and receiving reports to verify count accuracy
- Protected staff and general public by following hazardous material shipping guidelines and regulations
- Maintained accurate tracking system covering shipping and receiving transactions
- Accounted for incoming freight based on invoice and receiving reports
- Routed materials correctly with accurate shipping orders and bills of lading
- Maintained current records by recording data such as weights and destinations
- Kept supplies organized and ready for any shipping or receiving need
- Oversaw all communications within specifically assigned territories
- Resolved issues such as shortages and damages with thorough documentation and effective vendor relations
- Tracked all field teams by maintaining open communication.
Customer Service Specialist
Amazon
Kenosha, WI
04.2018 - 01.2019
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Answered average of 35 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Education
Bachelor's degree - Criminal Justice
Post University
true12-2024
High school diploma -
Tremper High School
Kenosha, WI06.2007
Skills
- Production monitoring
- Key performance indicators
- Resource Allocation
- Equipment Maintenance
- Customer Data Confidentiality
- Verbal and Written Communication
- Multitasking and Prioritization
- Data Entry and Maintenance
- SAP
Timeline
Customer Service Representative
Wixon
08.2018 - Current
Customer Service Specialist
Amazon
04.2018 - 01.2019
Team Lead
Niagara Bottling
09.2016 - 08.2021
Bachelor's degree - Criminal Justice
Post University
High school diploma -
Tremper High School
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