Summary
Overview
Work History
Education
Skills
Timeline
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Demetrius Davis

Swansea,IL

Summary

Dynamic Terminal Manager with extensive experience at Hub Group Trucking, excelling in operations management and safety compliance. Proven track record in enhancing service delivery efficiency and implementing training programs. Skilled in transportation planning and critical thinking, driving on-time performance and operational improvements while fostering a culture of safety and accountability.

Overview

19
19
years of professional experience

Work History

Terminal Manager

Hub Group Trucking
ST.LOUIS, Missouri
09.2022 - Current
  • Assisted in daily terminal operations, ensuring efficient workflow and adherence to safety protocols.
  • Manages Fleet of Drivers 30-50.
  • Collaborated with team members to implement operational improvements, enhancing service delivery efficiency.
  • Engaged in training sessions, acquiring knowledge of industry standards and best practices for terminal management.
  • Monitored equipment functionality, identifying maintenance needs to minimize downtime and disruptions.
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
  • Increased on-time performance with proactive scheduling and efficient workforce deployment.
  • Hired, trained and educated new employees to improve company performance and efficiency.
  • Implemented cost-saving initiatives that improved overall profitability of terminal operations.
  • Facilitated change management processes during organizational restructures or strategic shifts in business direction without compromising operational excellence.
  • Managed complex terminal projects from inception to completion, ensuring timely delivery and satisfaction throughout the process.
  • Handled customer complaints and revised process to improve service, boosting customer service scores 90%.

Driver Manager

Hub Group Trucking
10.2016 - 09.2022
  • Oversaw daily operations of driver schedules and route assignments.
  • Implemented safety protocols to enhance compliance and reduce incidents.
  • Coordinated communication between drivers and dispatch for operational efficiency.
  • Manage Fleet 20-50 Drivers to include Company Drivers and Independent Contractors.
  • Managed performance evaluations, providing feedback to improve driver productivity.
  • Developed training programs for new drivers to enhance onboarding experience.
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Counseled drivers on violations of company policy or service standards to improve performance.
  • Created contingency plans for unforeseen delays or changes in route conditions, minimizing disruptions to scheduled deliveries.
  • Monitored compliance with DOT regulations and maintained necessary documentation for audits and inspections.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Dispatch Clerk

Forward Air
02.2013 - 08.2022
  • Coordinated shipment schedules to optimize delivery efficiency and reduce turnaround times.
  • Processed incoming freight and ensured accurate documentation for all shipments.
  • Utilized dispatch software to track shipments and monitor real-time logistics updates.
  • Assisted in training new dispatch clerks on operational procedures and software usage.
  • Reviewed shipping manifests for accuracy, ensuring compliance with company standards.
  • Answered phone calls and responded to customer emails.
  • Scheduled and organized delivery routes.

Customer Service Representative

PJAX FREIGHT SYSTEMS
07.2006 - 02.2013
  • Monitored shipment statuses using logistics software to proactively address delays or issues.
  • Managed communication between drivers, clients, and suppliers to facilitate smooth operations.
  • Trained new dispatch team members on operational procedures and best practices for efficiency.
  • Maintained detailed records of all dispatched shipments, ensuring documentation was organized and readily available for reference or auditing purposes.
  • Collaborated with warehouse teams to ensure accurate and timely loading of shipments onto trucks for transport.
  • Handled incoming calls and emails from customers regarding issues with deliveries.
  • Checked that each scheduled route was appropriately covered by delivery drivers.
  • Answered phone calls and responded to customer emails.

Education

High School Diploma -

SUSQUEHANNA TOWNSHIP HIGH SCHOOL
HARRISBURG, PA
06-2023

Associate of Science - Business Management

Harrisburg Area Community College
Harrisburg, PA
12-2022

Skills

  • Transportation planning
  • Safety
  • Critical thinking
  • Operations management
  • Organizational skills
  • MS office suite
  • Decision-making
  • Daily operations management
  • Policy enforcement
  • Goal setting

Timeline

Terminal Manager

Hub Group Trucking
09.2022 - Current

Driver Manager

Hub Group Trucking
10.2016 - 09.2022

Dispatch Clerk

Forward Air
02.2013 - 08.2022

Customer Service Representative

PJAX FREIGHT SYSTEMS
07.2006 - 02.2013

High School Diploma -

SUSQUEHANNA TOWNSHIP HIGH SCHOOL

Associate of Science - Business Management

Harrisburg Area Community College

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