DEMETRIUS GRESHAM
Union
Summary
Dynamic professional with a proven track record in claims management and compliance at Chubb Insurance. Expertise in project management and creative strategy led to effective resolution of complex issues and improved customer satisfaction. Proficient in Microsoft Office Suite and strong communication skills contributed to successful outcomes and collaborative environments.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Claims Handler
Chubb Insurance
05.2023 - Current
- Claim management: Oversee the entire claims process from first notice to resolution, managing multiple cases simultaneously.
- Investigation and analysis: Investigate claims by gathering facts from policyholders, experts, and counsel, and analyze contracts, policies, and applicable laws to determine coverage.
- Decision-making: Make decisions on the validity of claims and negotiate settlement terms and costs.
- Coordination: Coordinate with third-party service providers, such as medical experts or legal counsel, to ensure timely and cost-effective claim resolution.
- Compliance: Ensure all claims are handled in compliance with regulatory requirements and internal standards.
- Reporting: Maintain accurate claim records and report on claim developments to management and other stakeholders.
- Mentoring: Provide technical guidance and support to less experienced claims handlers.
Teachers Aid
01.2021 - 01.2023
- Facilitated planning and preparation of daily activities to support instructional efforts.
- Developed lesson outlines, plans, and curricula for assigned subject areas.
- Created various teaching aids, including activity sheets and drawings, for classroom use.
- Delivered subject matter to children or adults using diverse methods such as stories and role-playing.
- Conducted literature and resource research to support classroom projects.
Customer Specialist
MetLife
East Rutherford
05.2020 - 01.2023
- Provides excellent customer service, addresses need of customers in a timely and effective manner and models suggestive selling techniques, answers phones and pages promptly and courteously.
- Conferring with sales team and team leaders to communicate targets, boost revenue and improve promotional strategies throughout the Customer Care team.
- Devising and publishing metrics to measure organizational success in delivering world class customer service.
- Resolving customer service problems by clarifying the customers complaint, determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- (East Rutherford, NJ)
Associate Project Lead
Dicks Sporting Goods
Springfield
01.2017 - 01.2022
- Identified project requirements and scope, estimating costs and time requirements for successful project completion at project launch.
- Oversaw projects from start-to-finish with supervision. Completing projects of various types and sizes, and in an increasing number of verticals, with competent use of computer assisted translation (CAT) and localization verification tools.
- Developed basic client relationship management skills which includes understanding the client’s foreign language needs, educating the client on internal procedures and linguistic/technological issues, managing client expectations, and proposing possible solutions for complicated projects and accounts.
- Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment work, and the application of technologies to business.
- Increased the facilitation of freight, including shipping/receiving, transfers, and misdirected freight processing by 9%, by identifying project barriers.
- (Springfield, NJ)
Football Coach – Asst Defensive Coordinator
- Supported Football Coach in developing defensive strategies and managing team operations.
- Monitored student-athlete eligibility by reviewing academic reports for compliance.
- Coordinated with academic advisor on grade reports and contacted student-athletes about summer credits.
Education
Bachelor of Arts - Sports Management, Professional Sales and Business
William Paterson University
Wayne, NJ05.2023
Skills
- Microsoft Office Suite
- Adobe Creative Suite
- Web design and development
- Event coordination
- Project management
- Creative strategy
- Communication strategies
- Problem solving
Extracurricular Activities
Pavo Society, Student Ambassador, 09/18, 05/20, Responsible for program and portfolio management activities within the Student Admissions Offices., Developed and maintained relationships with prospective students to participate in activities leading to institution commitment. Student Entertainment Board, Chair of Publicity, 09/18, 12/20, Designed, produced, and distributed all marketing materials including but not limited to press releases, media pitches, flyers, etc., Advertised events and meetings to the general public while working on other initiatives to recruit new members to the organization., Created an active community on social media platforms like Instagram, Facebook, and Twitter to engage the campus community and raise awareness about the organization and its activities. William Patterson, Orientation Leader, 02/19, Present, Provided a pro-active residential experience by encouraging peer interaction and construction of social networks between the freshman community and residents., Promoted academic excellence, addressed student needs, and encouraged involvement among freshman residents through building wide events., Support Student Life & Leadership department events (Including, but not limited to: Open House, Freshman Welcome Days, Information Center, MAGIS Leadership Conference, Commencement).
Certification
Adjuster Course Completion of the Texas Department of Insurance
Timeline
Claims Handler
Chubb Insurance
05.2023 - Current
Teachers Aid
01.2021 - 01.2023
Customer Specialist
MetLife
05.2020 - 01.2023
Associate Project Lead
Dicks Sporting Goods
01.2017 - 01.2022
Football Coach – Asst Defensive Coordinator
Bachelor of Arts - Sports Management, Professional Sales and Business
William Paterson University