Demetrius Henry
Augusta,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Fraud Analyst
DoorDash Inc
Phoenix, AZ
11.2022 - Current
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
- Documented all investigative findings in a clear, concise manner for senior management review.
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
- Maintaining a QA score of 99%
- Increased workload due to quality of work
Supervisor Customer Service
DoorDash Inc
Phoenix, AZ
01.2022 - 11.2022
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided ongoing training to address staff needs.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Tracked progress on projects and provided timely feedback to staff members.
- Maintained a QA score 95% while in this role
- Promoted to Fraud Analyst due to performing well
Real Estate Account Executive
Opendoor
Phoenix, AZ
02.2021 - 08.2022
- Maintained accurate records of all sales activities using CRM software systems.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Used consultative sales strategies to effectively overcome client objections and maximize sales activity.
- Studied and researched competitive landscape and emerging technologies to position brand in marketplace.
Call Center Representative
Sitel Call Center
Augusta, GA
02.2020 - 12.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Updated customer accounts, addresses and contact information within call management databases.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Navigated through computer systems to review information and respond appropriately to callers.
Nightclub Manager
Skybox International Club
Sosua, Dominican Republic
01.2019 - 12.2019
- Scheduled employees for shifts, trained new hires, and conducted performance reviews.
- Supervised and coordinated the activities of all staff members in a nightclub setting.
- Liaised between vendors and staff members while managing vendor relations .
- Collaborated with sound engineers, DJs, and musicians, ensuring equipment is properly set up prior to events.
Sales Account Associate
Greysquare
Philadelphia, PA
07.2018 - 12.2018
- Assisted customers with selecting items and answering questions about products.
- Trained new associates on store operations, policies, and procedures.
- Processed payments using point-of-sale systems.
- Promoted sales initiatives to support company brand.
Ballot Process Analyst
Elite Personnel
Bethesda, Maryland
01.2018 - 07.2018
- Gathered feedback from customers regarding their experience with current processes and used it to inform future decisions.
- Analyzed data from various sources such as surveys, interviews, focus groups, to identify patterns or trends.
- Created detailed reports on project progress, results, and recommendations for further improvement.
- Monitored performance metrics of existing systems and proposed solutions for increasing productivity.
Education
Bachelor's Degree in Sociology -
La Salle University
08.2018
Bachelor's Degree in Sociology -
University of South Carolina-Columbia
05.2015
Skills
- Fraud and Anomaly Analysis
- Dispute Resolution
- Risk Level Determination
- Management
- Sales
- Ability to work in fast paced environments
- Strong presentation, verbal and written communication skills
Timeline
Fraud Analyst
DoorDash Inc
11.2022 - Current
Supervisor Customer Service
DoorDash Inc
01.2022 - 11.2022
Real Estate Account Executive
Opendoor
02.2021 - 08.2022
Call Center Representative
Sitel Call Center
02.2020 - 12.2020
Nightclub Manager
Skybox International Club
01.2019 - 12.2019
Sales Account Associate
Greysquare
07.2018 - 12.2018
Ballot Process Analyst
Elite Personnel
01.2018 - 07.2018
Bachelor's Degree in Sociology -
La Salle University
Bachelor's Degree in Sociology -
University of South Carolina-Columbia