Demetrius Holmes
Hanford ,CA
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
9
9
years of professional experience
Work History
Manager's Assistant
OIL CHANGERS
10.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Performed research to collect and record industry data.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Established administrative work procedures to track staff's daily tasks.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Technician
Oil Changers
10.2018 - 10.2021
- Performing all functions related to disassembles and overhaul motors, generators, alternators, controllers, relays, and circuit breakers
- Checking electrical circuits; repairing or replacing such parts as coils in relays, time delays, magnetic brake assemblies, defective wiring, and switches;
- Performing minor repairs to batteries, hydrometer tests, discharge rate, and cell checks;
- Performing major and minor repairs to gasoline and diesel engines, cooling, hydraulic, fuel, brake, and steering;
- Recycling and recharging batteries.Performed journeyman level maintenance involving troubleshooting and repairing a variety of electrical powered vehicles.
- Performed and overhauled complex alternating and direct current electrical components and wiring circuits on weight and material handling equipment, i.e., forklifts, mobile cranes, industrial platform vehicles, scissor lifts, and personnel platform lifts.
- Performed major and minor repairs to all other associated systems, i.e., engine/motors, cooling, hydraulic, fuel, steering and brake.
- Made adjustments to voltage regulators, limit switches, governors, and relays to ensure proper operation. Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as oil changes, and filter replacement.
- Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Reduced vehicle downtime with meticulous preventative maintenance services, extending the life of customers'' vehicles.
- Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
- Maintained accurate records of time and materials required to perform repairs and service.
- Improved customer satisfaction by providing precise and timely repair updates.
- Enhanced workshop safety by adhering to and promoting best practices.
- Increased workshop efficiency with organization of tools and equipment.
- Streamlined service scheduling to minimize customer wait times.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Lube Technician
Toyota Dealership
02.2016 - 10.2018
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Maintained a clean and safe work environment, adhering to all safety regulations and protocols.
- Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
- Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Ensured customer trust with transparent communication about necessary services and repair costs.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Optimized workflow efficiency by proactively addressing minor issues before they escalated into costly repairs for clients.
- Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Elevated overall service experience for clients through skilled tire rotations, brake inspections, fluid checks, and filter replacements as needed.
- Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
Education
High School Diploma -
Hanford West
Hanford, CA05-2013
Skills
- Customer service
- Money handling
- Staff training and development
- Staff supervision
- Time management
- Problem-solving
- Fast learner
- Critical thinking
- Multitasking and time management
- Strategic thinking
- Multitasking and organization
- Project management abilities
- Customer relationship management (CRM)
- Task delegation
Timeline
Manager's Assistant
OIL CHANGERS
10.2021 - Current
Technician
Oil Changers
10.2018 - 10.2021
Lube Technician
Toyota Dealership
02.2016 - 10.2018
High School Diploma -
Hanford West
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