Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Demetrius Howard

Westerville,OH

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

IT Intern

Atash Enterprises
Dublin, OH
01.2024 - Current
  • Resolved customer service issues related to IT systems in a timely manner.
  • Provided technical support to users with a variety of questions related to computer systems, software and hardware.
  • Performed troubleshooting on various software applications and systems.
  • Installed, configured and tested hardware components such as routers, switches, firewalls and servers.
  • Monitored system performance to ensure optimal operation and security protocols are met.
  • Assisted team and end-users with hardware and software configuration, setup and troubleshooting to maintain system functions
  • Configured network settings according to specified requirements.
  • Collaborated with other team members to deliver high quality results within tight deadlines.
  • Conducted training sessions for staff members on how to use new IT systems or software programs.
  • Developed test plans for new applications prior to their release into production environment.
  • Researched potential technology solutions that could improve efficiency within the organization.
  • Assessed existing IT infrastructure and identified areas for improvement.
  • Created detailed reports on system performance metrics for senior management review.
  • Supported IT teams in maintaining company hardware and software systems.
  • Assisted supervisors with troubleshooting and technical support tasks.
  • Responded to user requests for service by troubleshooting problems and helping to develop solutions.

IT Technician

Otterbein University
Westerville, OH
08.2023 - Current
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up user profiles on local machines according to established standards.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Provided training sessions for end users on how to use various software programs.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Participated in team meetings to discuss project status updates.
  • Implemented security measures such as firewall configuration and virus protection software installation and updates.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.

Supervisor

Rockin' Jump Trampoline Park
Westerville, OH
10.2021 - 12.2023
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Directed and supervised team of 15 employees in daily operations.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Complied with company policies, objectives and communication goals.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Provided ongoing training to address staff needs.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Responded to customer questions regarding products, prices and availability.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Evaluated processes and employee strengths to realign workflows with changing business demands.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Science - Computer Science

Otterbein University
Westerville, OH
08-2027

High School Diploma -

Ohio Virtual Academy
Maumee, OH
04-2023

Westerville North
Westerville, OH

Skills

  • Technical Support
  • Equipment Repair
  • Customer Support
  • Performance Optimization
  • Hardware Configuration
  • Software Installation
  • System Troubleshooting
  • Application Support
  • Hardware Installation
  • Debugging
  • Application Installations
  • Troubleshooting and Diagnostics
  • Software Updating
  • Software Configuration
  • Mobile Device Management
  • Incident Management
  • Remote Support
  • Computer Diagnostics
  • Computer Maintenance
  • Technical Troubleshooting
  • Customer Service
  • Teamwork and Collaboration
  • Reliability
  • Hardware Upgrades
  • Analytical Skills
  • Hardware and Software Repair
  • System Configuration
  • Laptop Servicing
  • Hardware and Software Configuration
  • Problem-Solving Abilities
  • Analytical Thinking

Timeline

IT Intern

Atash Enterprises
01.2024 - Current

IT Technician

Otterbein University
08.2023 - Current

Supervisor

Rockin' Jump Trampoline Park
10.2021 - 12.2023

Bachelor of Science - Computer Science

Otterbein University

High School Diploma -

Ohio Virtual Academy

Westerville North

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Demetrius Howard