DEMETRIUS JACKSON

Work History

Payment Processor

Conduent/ Toyota Financial

Plano, TX

06.2023 - Current

Reviewed customer payment requests to ensure accuracy and compliance with company policies.
Processed payments for customers in a timely manner, ensuring that all deadlines were met.
Analyzed financial data to determine appropriate payment amounts and methods.
Verified customer account information prior to processing payments.
Maintained accurate records of customer payments using automated systems.
Assisted customers with inquiries related to their accounts, including payment status updates and other issues.
Performed quality control checks on customer payment records before submitting them for approval or archiving them in the system.
Ensured adherence to internal procedures when processing payments, such as double-checking invoices for accuracy.
Generated detailed reports of payment activity for management review.
Monitored incoming emails from customers regarding their payment requests and responded promptly with relevant information.
Investigated customer complaints about incorrect or delayed payments and resolved any issues quickly and efficiently.
Processed credit card transactions in accordance with applicable regulations and security protocols.
Advised clients on the most efficient ways to pay their bills according to their individual needs.
Prepared bank deposits by verifying that funds are available before posting them.
Provided guidance on best practices for making secure online payments.
Tracked changes in legislation related to electronic payments and updated company procedures accordingly.
Collaborated with other departments within the organization to ensure proper communication regarding payment processes.
Reconciled monthly statements from vendors against company records of outstanding balances due.
Developed new strategies for improving efficiency in the payment process while reducing costs associated with it.
Performed data import, scanning or manual keying processes to verify invoice accuracy.
Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
Verified patient insurance coverage, created financial plan according to treatment schedules for collections and communicated between patient and billing company regarding health insurance.
Processed and sent invoices, adjustments and credit memos to customers.
Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.
Spearheaded simplification initiatives and operational strategies to improve collections process and drive customer satisfaction.
Contacted vendors to follow up on late invoices.
Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
Processed new customer forms to set up accounts in system.
Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
Monitored customer account details to minimize or rectify non-payments, delayed payments and other irregularities.
Prepared and submitted accounting documents and reports for review, authorization and processing.
Kept accounts receivable tracking database current with relevant client information, collection and billing progress and program changes.
Posted and verified entries to logs, spreadsheets or reports to update department records and accounting systems.

Hotel Desk Clerk

Sonesta suites

Frisco, TX

04.2023 - 06.2023

Greeted guests upon arrival, provided registration information and assigned room keys.
Verified guest identification and credit card information for hotel check-in.
Maintained records of occupied rooms and availability status of accommodations.
Provided excellent customer service to guests regarding inquiries about hotel services, facilities, and area attractions.
Assisted with the resolution of guest complaints in a professional manner.
Ensured all paperwork was completed accurately and in a timely manner.
Reviewed accounts daily to ensure accuracy on charges and balances due.

Online Personal Shopper

Walmart

Plano, TX

05.2023 - 05.2023

Greeted customers and provided excellent customer service.
Provided detailed product information to customers.
Assisted in selecting items according to customer preferences.
Maintained accurate records of orders, returns, exchanges and payments.
Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
Satisfied customers with quick, accurate service under tight deadlines.
Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
Secured and stored items until customer pickup.
Scanned items when pulling from shelves to update system stock information.
Completed pickup and shopping orders for customers within local area.

Registration Clerk

Madison Parish Hospital

Tallulah, LA

08.2020 - 04.2023

Reviewed, processed, and issued over [Number] application requests for [Type], [Type], and [Type] registration per [Timeframe]
Scheduled office meetings and client appointments for a team of [Number] professional [Job titles]
Greeted guests and visitors and handled daily reservation requests for [Number]
Organized and booked staff and visitor travel accommodations, including vouchers, agendas, and transportation
Prepared packages for shipment, pickup, and courier services in order to provide customers with prompt delivery
Organized staff and out-of-town visitors' travel arrangements, including vouchers, agendas, and transportation
Wrote professional business memos, letters, and marketing copy to support business objectives and growth
Provided professional greetings to incoming visitors and customers, as well as friendly, knowledgeable assistance
Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
Explained form wording to patients so that they could understand what information they needed to fill out
Responded to inquiries and resolved or escalated issues to management personnel to ensure client satisfaction
Worked with local event and conference managers to ensure that conference attendees received all available materials and information
Assisted other Registration Clerks with front-desk duties, such as answering questions and using the reservation system correctly
Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs
Managed a multi-line telephone system that handled over [Number] calls per day on my own
Processed medical records requests, ensuring that they were only released to authorized parties
Quickly routed incoming mail and messages to the appropriate people
Looked over daily reservations and confirmed reservations
Gathered and prepared documentation and reports for office meetings, distribution, and filing
Gathered and distributed messages to team members and managers to support open communication and excellent customer service
Used Microsoft Excel to develop inventory tracking spreadsheets
Documented and resolved [Issue] which led to [Results]
Collaborated with team of [Number] in the development of [Project name]
Resolved product issue through consumer testing.

Assistant Teacher

DELTA

Tallulah, LA

08.2020 - 02.2023

Implemented reading and writing workshops to improve student literacy and support school reading programs
Began tutoring sessions with students, which resulted in a [Number]% increase in grades
Increased cultural awareness by incorporating children's literature from various cultures
Designed and implemented an after-school college application essay writing workshop for students
Achieved a [Number]% grade average for [Area of expertise] tests over [Timeframe] through effective student preparation
Created and taught lessons about relevant children's books, poems, movies, and themes in order to encourage students to pursue Children's
Literature as a field of study
Planned and implemented activities to promote the development of [Skill], [Skill], and [Skill]
Created detailed learning plans for struggling students based on test, homework, and assignment records
Managed [Type] class, including all classroom assignments, student needs, and recordkeeping for [Number] months
Alternated between formal and informal teaching methods, such as debates, practical activities, and experiments to keep students interested
Collaborated with staff and teachers to create comprehensive and individualized plans to improve student learning
Worked with students of all ages and abilities to help them develop lifelong learning skills and study habits
Worked with children one-on-one to meet their emotional and physical requirements.

Paralegal Assistant

Busari Douglas

Tallulah, LA

04.2017 - 06.2020

Directed drivers to parking lots and controlled incoming and outgoing traffic during special events
Met with clients and other parties involved to gather and track case information
Handled artwork with extreme care and caution, including sculptures, paintings, and clothing, adhering to all [Company] requirements
Met with clients and other parties involved to gather and track case information
Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
Followed privacy laws to avoid possible data breaches and protect client data
Assisted [Job Title] by answering phones, responding to guest inquiries, and providing information about the club's services during downtime
Had professional interactions with customers, peers, and [Job Titles], which aided in the development of clear communication and active listening skills
Kept track of everything
Ensured the accuracy of the law library database by maintaining legal records to regulate disparities and perform updates
Investigated facts and laws to determine causes of action and prepare cases
Conducted research to address [problem], which resulted in [success]
Examined and analyzed government and judicial structures, as well as arbitration and negotiation concepts and techniques
Assisted lawyers in the preparation of materials for internal and external training events, such as [Type] and [Type].

Care Provider, DELHI GUEST HOME

, LA

08.2011 - 11.2014

Created nutritious meal plans and prepared daily offerings to meet the dietary needs of the patients
Calculated dosage, prepared prescription labels, and filled prescriptions
Provided patients with the necessary health education training
Prepared nutritious meals to meet specific dietary requirements
Performed screening, diagnostic treatment, and rehabilitative and supportive services as a senior nurse on the primary health care team
Monitored and assisted residents through individual service plans
Reviewed and approved time cards before they were sent to the payroll department for processing
Assisted clients with personal hygiene needs in order to help them maintain daily living standards
Assisted patients in taking care of themselves by teaching them how to use ambulation aids like canes and walkers properly and safely
Kept operations running smoothly and solved a variety of problems by coordinating with customers, management, and internal departments
Bathed, dressed, and groomed patients to help them with their daily personal hygiene tasks.

Assistant Manager

Rent-A-Center

Monroe, LA

08.2009 - 09.2011

Exceeded sales targets and met business objectives by motivating employees and promoting targeted products
Worked with the team to improve efficiency on various projects
Provided weekly work schedules to employees to accommodate business demands and vacation requests
Am in charge of office administration and payroll
Communicated with managers from other departments to maintain transparency
Developed and implemented policies aimed at increasing team productivity and improving operational efficiency
Was in charge of onboarding new employees, which included training, mentoring, and new hire paperwork
Devised and optimized schedules in order to maintain coverage and service levels in line with anticipated demand
Oversee corporate accounts and am in charge of auditing and receiving payments from business partners
I'm in charge of maintaining professional relationships with suppliers and customers
Increased earnings by achieving sales goals, improving customer service, and sticking to team goals
Was in charge of supervising and training hotel employees
Assist customers in locating products.

UNITED CREDIT CORP

Tallulah, LA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Increased sales by cultivating customer loyalty, encouraging repeat business, and promoting repeat customers
Gathered customer feedback and made process changes in order to exceed [Number]% customer satisfaction goals
Consistently exceeded sales and product add-on quotas on a daily basis
Communicated with customers, management, and the sales team to better understand their needs and make recommendations
Answered customer calls promptly to avoid long wait times on hold
Setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations were all things I helped customers with
Educated customers about promotions to increase sales
Looked at account and service histories to see if there were any patterns, and then used the information to prevent future problems.

Summary

Overview

Work History

Payment Processor

Hotel Desk Clerk

Online Personal Shopper

Registration Clerk

Assistant Teacher

Paralegal Assistant

Assistant Manager

Education

FULL - BAND SCHOLARSHIP

Skills

Affiliations

Interests

Experience

Timeline

Similar Profiles

Laron SteeleLaron Steele

Paola PanamenoPaola Panameno

Charles JamesCharles James

Steve SparkmanSteve Sparkman

MARK TERRYMARK TERRY