Demetrius Johnson
Bridgeton,MO
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
23
23
years of professional experience
Work History
Specialist Payroll
AT&T
10.2021 - Current
- Directing clerical operations of payroll, wages and taxes, bill payments, disbursement accounting, asset management and financial reporting functions
- Consult and collaborate with clients regarding administration of management salary plan, which includes employee record changes/tracking, benefits, and payroll.
- May provide payroll support for non-management employees.
- Research and resolve issues involving employee job movement, compensation, and all other matters affecting personnel movement.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
- Designs and implements administrative guidelines or provide specialized services to select client group
- Prepare and deliver training procedures as required.
Manager-Network Service Centers
AT&T
05.2021 - 10.2021
- Responsible for the supervision of non-management maintenance administrators who receive, test, and handle residential and/or business customer repair problems
- Trained and evaluated direct report performance levels, identifying areas of improvement for coaching or a need to develop an action plan to ensure productivity
- Ensured team performance, quality and regulatory service levels were met at a multi-state level
- Performed Weekend Duty Management, covering all Departmental Call Centers lines of business.
Facilities Specialist
AT&T
05.2008 - 05.2021
- Interpret Engineering prints to update and resolve service conflicts within the Facilities database for projects related to U-Verse rollout
- Team member of the Granite Training Team; providing support to all Granite training Facilities Specialists
- Work with company systems such as Live Support and diligently complete all assigned tasks
- Escalation order resolutions.
Vendor Maintenance Associate
AT&T
01.2001 - 05.2008
- Received and processed vendor database change or creation request
- Made sure supplier information for all AT&T Companies were entered into the vendor database in a timely and accurate manner
- Processed 1099 Tax Returns
- Compiled tax information for non-wage payments to an individual or vendor that is 1099 reportable.
Education
Certificate of Proficiency - Electrical Engineering
Florissant Valley Community College
Skills
- Excellent Leadership
- Customer Issue Resolution
- Scheduling systems
- Exercises best judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results
- Telecommunication skills
- Dispatch systems and processes
- Strong analytical and organizational skills
- Customer Relations
- Root Cause Analysis
- Emergency Response
- Self-Motivation
- Multitasking Abilities
- Adaptability
- Problem-solving abilities
Accomplishments
AT&T SEA AWARD recipient; 2nd Quarter 2019
Timeline
Specialist Payroll
AT&T
10.2021 - Current
Manager-Network Service Centers
AT&T
05.2021 - 10.2021
Facilities Specialist
AT&T
05.2008 - 05.2021
Vendor Maintenance Associate
AT&T
01.2001 - 05.2008
Certificate of Proficiency - Electrical Engineering
Florissant Valley Community College
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