Demetrius Norman
Washington,DC
Summary
Forward-thinking executive with 20+ years of experience in managing professional licensing boards, chapters, and affiliates. With considerable knowledge of principles, techniques and objectives related to budgeting, forecasting, organizational operations, training and development, and employee engagement. Uses problem solving skills and sound judgement to positively impact the success of the organization.
Overview
18
18
years of professional experience
Work History
Manager, Academic & Affiliate Communities
SHRM
01.2019 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments which resulted in 20-30% growth year over year.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Cross-trained existing employees to maximize team agility and performance.
Talent Supervisor, Banana Republic
Gap Inc.
12.2017 - 12.2018
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and protocols.
- Managed payroll data entry and processing for 90 store employees to comply with predetermined company guidelines.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Conducted background checks on candidates by obtaining information from law enforcement officials, previous employers and references.
- Counseled managers and employees regarding company policies, procedures and workplace issues.
- Coordinated company training and compiled training reports and communication to support compliance with corporate requirements.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Director, Customer Relations
NCARB
01.2013 - 11.2017
- Collaborated with state professional licensing boards to ensure adherence to bylaws, and state regulations.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees within NCARB's Customer Relations Department.
- Development of performance improvement plans to help maximize employee success.
- Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.
- Planned, managed, and monitored $18M department budget.
- Participated in strategic planning initiatives for directorate and collaborates across NCARB to support planning efforts.
- Evaluated performance and effectiveness of Record Service Delivery and recommends improvements.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Fostered relationships with vendors to promote positive working relationships.
Assistant Director, Records
National Council of Architectural Registration Boards, NCARB
01.2007 - 01.2013
- Collaborated with 50 state professional licensing boards to ensure adherence to bylaws, and state regulations.
- Developed and supported all committee programs and departmental functions.
- Reviewed disciplinary cases from Member Boards.
- Trained and mentored 100% of all new department employees on industry practices and business operations.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Collaborated with management, technical members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
Education
Master of Science - Management
Catholic University of America
Washington, DC10.2012
Bachelor of Music -
Vocal Performance– Fisk University
Nashville, TN05.1999
Skills
- Agile framework
- Product development
- State Licensing & Member Board Management
- Chapters & State Affiliate Management
- Training and Development
- Team Leadership
- Business administration
- Project Management
- Recruitment
- Conflict Resolution
- Training and mentoring
- Team Building
- Talent management
- Training programs
- Records management
Accomplishments
Earned SHRM People Manager Qualification (PMQ)
Affiliations
- Blacks In HR
- Institute for Credentialing Excellence
- Society of Human Resource Management
Timeline
Manager, Academic & Affiliate Communities
SHRM
01.2019 - Current
Talent Supervisor, Banana Republic
Gap Inc.
12.2017 - 12.2018
Assistant Director, Customer Relations
NCARB
01.2013 - 11.2017
Assistant Director, Records
National Council of Architectural Registration Boards, NCARB
01.2007 - 01.2013
Master of Science - Management
Catholic University of America
Bachelor of Music -
Vocal Performance– Fisk University
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