Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demetrius Raines

Garland,TX

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Building Maintenance Custodian

United States Postal Service, USPS
07.2024 - Current
  • Cleaned and sanitized restrooms and break areas to ensure a hygienic environment.
  • Conducted routine maintenance tasks, such as replacing light bulbs and fixing leaks, to maintain facility operations.
  • Improved safety by promptly addressing hazardous conditions and reporting issues.
  • Assisted in waste management by collecting and disposing of trash efficiently.
  • Performed floor care, including sweeping, mopping, and buffing, to maintain cleanliness.
  • Maintained inventory of cleaning supplies, ensuring stock was replenished as needed.
  • Operated cleaning equipment safely to complete tasks effectively.
  • Followed safety guidelines to prevent accidents and ensure a safe workplace.
  • Maintained cleanliness of outdoor areas, including walkways and parking lots.
  • Assisted in seasonal tasks such as snow removal and lawn care.
  • Demonstrated flexibility by adapting to changing priorities and taking on additional tasks as needed.
  • Operated buffers and burnishers to clean and polish floors.
  • Supervised supplies in inventory and submitted reorder requests.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Ensured compliance with health standards by following established cleaning procedures.
  • Continuously expanded knowledge of maintenance best practices through ongoing training and professional development opportunities.
  • Promoted a healthy working environment through proper sanitization practices in communal spaces such as break rooms and restrooms.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Reported vandalism or other damage to property to supervisor.
  • Assisted in maintaining landscaping features surrounding the facility by trimming bushes, raking leaves or removing snow during winter months.

Tractor Trailer Operator

United States Postal Service, USPS
11.2022 - Current
  • Enhanced communication within the team by consistently updating dispatchers on progress and any potential delays during transit.
  • Improved safety records by conducting thorough pre-trip and post-trip inspections on tractor trailers.
  • Maintained compliance with federal regulations pertaining to weight limits, hazardous materials, and driving hours to ensure safe operations.
  • Streamlined delivery processes through effective route planning and time management strategies.
  • Contributed to a safe working environment by reporting any unsafe conditions or equipment malfunctions promptly to supervisors for prompt resolution.
  • Ensured proper documentation of all relevant paperwork, including bills of lading, vehicle inspection reports, and driver''s logbooks each day.
  • Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
  • Boosted team morale by consistently demonstrating a positive attitude and strong work ethic among peers and supervisors alike.
  • Used forklifts to safely load and unload cargo.
  • Navigated challenging weather conditions safely while adhering to schedule requirements with minimal delays or accidents reported.
  • Supported warehouse operations by assisting in loading and unloading of cargo when necessary.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Removed and unloaded packages from tractor trailer for customer deliveries, using extreme care to avoid damage to goods.
  • Answered roadside assistance calls for tows and other vehicle support.
  • Trained 5 new drivers to familiarize with loading areas, log procedures and handling truck safely.

Material Handler/Commercial Truck Driver

Miami Veteran Affairs Medical Center
04.2018 - 11.2022
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
  • Prevented product damage by carefully loading and unloading materials using appropriate equipment.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Performed cycle counts and inventory control to accurately track product levels.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
  • Attached identifying tags to containers to mark with identifying shipping information.
  • Supported production goals, ensuring that all necessary materials were available when needed on the manufacturing floor.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
  • Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
  • Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
  • Managed inventory levels with precision, performing regular audits and adjusting as necessary.
  • Monitored warehouse to identify missing items, spills, and unusual activity.
  • Optimized storage solutions, creating more efficient use of warehouse space.
  • Coordinated disposal of obsolete materials, ensuring environmentally friendly practices.
  • Enhanced teamwork and morale with regular, hands-on training sessions for new hires.
  • Trained new employees on best practices for material handling, fostering skilled and knowledgeable team.
  • Led team in high-demand periods, ensuring all orders were processed on time without compromising quality.
  • Provided excellent customer service, resolving issues swiftly and maintaining positive relationships.
  • Coordinated with logistics teams to ensure timely shipment of products, reducing delivery delays.
  • Maintained clean, orderly work environment free of hazards.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Drove forklifts, pallet jacks and other equipment to move materials.
  • Positioned loading devices under and over pallets and boxes to secure and move materials weighing up to 1000 pounds.

Advance Medical Support Assistant

Miami Veteran Affairs Medical Center
04.2011 - 04.2018
  • Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
  • Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
  • Managed high call volume, addressing patient inquiries and concerns with professionalism and empathy.
  • Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
  • Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
  • Enhanced patient satisfaction by efficiently managing appointment schedules and providing timely reminders.
  • Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
  • Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
  • Mailed patient appointment letters.
  • Scheduled appointments for patients at Miami VA Medical center
  • Verified and updated clinical records.
  • Used (CPRS) Computerized Patient Record Sheet to maintain and record patient data and generate reports.
  • Eased patient anxiety through clear explanation of procedures, treatments, and upcoming appointments while addressing their concerns respectfully.
  • Maintained and obtained medical records.
  • Facilitated positive relationships with external providers through effective coordination and communication of patient referrals.
  • Maintained a strong understanding of insurance policies, enabling prompt resolution of billing discrepancies and reduced claim denials.
  • Performed medical records management, including filing, organizing and scanning documents.

Environmental Services Specialists

Miami Veteran Affairs Medical Center
04.2009 - 04.2011
  • Coordinated closely with other departments to provide comprehensive support during events or special projects as needed.
  • Streamlined workflow efficiency by creating schedules for staff assignments and resource allocation.
  • Maintained accurate records of completed tasks, employee hours, and relevant metrics for management reporting purposes.
  • Monitored staff performance closely and provided constructive feedback to encourage continuous improvement.
  • Ensured proper functioning of all equipment used within the housekeeping department through regular maintenance checks.
  • Reduced cross-contamination risks by adhering to strict sanitation guidelines during cleaning processes.
  • Collaborated with facility managers to address any maintenance issues promptly, maintaining a safe environment for all occupants.
  • Provided exceptional customer service by addressing concerns or complaints from facility occupants in a timely manner.
  • Managed inventory control measures, ensuring adequate stock of cleaning supplies and equipment while minimizing waste.
  • Fostered a positive work environment through open communication channels, promoting teamwork and camaraderie throughout the department.
  • Conducted regular quality inspections to ensure adherence to established environmental services standards and protocols.
  • Implemented eco-friendly practices within the housekeeping department, reducing overall environmental impact.
  • Led training sessions for new hires, instilling them with the knowledge and skills needed to excel in their roles.
  • Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Increased employee performance through effective supervision and training.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Completed schedules, shift reports, and other business documentation.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.

Tractor Trailer Operator

Con-Way Freight
06.2007 - 10.2008
  • Enhanced communication within the team by consistently updating dispatchers on progress and any potential delays during transit.
  • Improved safety records by conducting thorough pre-trip and post-trip inspections on tractor trailers.
  • Maintained compliance with federal regulations pertaining to weight limits, hazardous materials, and driving hours to ensure safe operations.
  • Contributed to a safe working environment by reporting any unsafe conditions or equipment malfunctions promptly to supervisors for prompt resolution.
  • Ensured proper documentation of all relevant paperwork, including bills of lading, vehicle inspection reports, and driver''s logbooks each day.
  • Increased customer satisfaction by ensuring timely deliveries and communicating effectively with dispatchers and clients.
  • Drove truck to weigh stations before and after loading and along routes to document weight and conform to state regulations.
  • Trained 5 new drivers to familiarize with loading areas, log procedures and handling truck safely.
  • Assisted in training new hires to become proficient at efficiently operating tractor trailers within established guidelines.
  • Maintained complete records of truck maintenance, delivery schedules, customer issues and location notes to inform management of delivery operations.
  • Used forklifts to safely load and unload cargo.
  • Reduced the risk of theft by regularly monitoring parked vehicles overnight during rest periods.
  • Upheld high standards of cleanliness for both tractor trailer interiors and exteriors, promoting a professional image for the company.
  • Navigated challenging weather conditions safely while adhering to schedule requirements with minimal delays or accidents reported.

Driver Sales Representative

Coca Cola Bottling Company
10.2006 - 06.2007
  • Conducted regular vehicle inspections to maintain optimal performance and prevent breakdowns or delays on the road.
  • Streamlined order processing procedures for faster delivery times by working closely with warehouse staff during loading/unloading procedures.
  • Collaborated with team members to identify new business opportunities and expand client base.
  • Promoted a safe working environment by adhering to all safety guidelines and reporting any potential hazards or incidents promptly.
  • Helped train new Driver Sales Representatives on company policies, sales techniques, and route management to ensure their success in the role.
  • Boosted company reputation with excellent communication skills and professional demeanor while interacting with clients.
  • Safely operated company vehicles, adhering to all traffic laws and safety regulations to minimize accidents and vehicle damage.
  • Ensured timely deliveries for customer satisfaction by planning efficient routes and managing time effectively.
  • Demonstrated flexibility in adapting to changing schedules or last-minute requests from customers without compromising punctuality or service quality.
  • Enhanced product knowledge through continuous training, resulting in increased confidence when presenting products to customers.
  • Managed cash transactions accurately, balancing daily deposits, receipts, and expenses for proper financial reporting.
  • Contributed to a positive work environment by actively participating in team meetings and sharing best practices with colleagues.
  • Developed strong relationships with both new and existing clients by consistently exceeding expectations in service quality.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Represented wide range of products and brands.
  • Completed daily pre- and post-trip vehicle inspections.
  • Stocked shelves and loaded orders to prepare deliveries.

Aviation Boatswain's Mate Handler

United States Navy, USN
09.1998 - 09.2006
  • Operated in challenging, high-stress and physically-demanding environments to keep personnel safe and direct aircraft in flight operations.
  • Performed troubleshooting, repair, and maintenance actions on deck equipment.
  • Led training, tracked data and assessed trainee performance.
  • Kept visual landing aids in place to help pilots land successfully.
  • Worked in groups of 3 to keep deck aircraft operations efficient and smooth.
  • Maintained equipment and facilities in optimal condition to support optimal launch and recovery operations.
  • Upheld strict safety standards and achieved challenging schedule targets with smooth oversight of daily launches and landings.
  • Used NVG Goggles and other landing aide equipment to direct and secure aircraft.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Arts - Health Care Administration

Strayer University
Miramar, FL
06-2014

Associate of Arts - Criminal Justice

Everest College
Miami, FL
10-2011

High School Diploma -

Miami South Ridge Senior High
Miami
09-1998

Skills

    Special Contribution Award, 11-2010
    PowerPoint Expert Currently Used 8 years
    Microsoft Word Expert Currently Used 8 years
    Microsoft Excel Expert Currently Used 6 years
    MS Access Intermediate Currently Used 1 years
    VISTA Intermediate Currently Used 2 years
    CPRS Intermediate Currently Used 2 years

Certification

  • Forklift Certification
  • First Aid Certification

Timeline

Building Maintenance Custodian

United States Postal Service, USPS
07.2024 - Current

Tractor Trailer Operator

United States Postal Service, USPS
11.2022 - Current

Material Handler/Commercial Truck Driver

Miami Veteran Affairs Medical Center
04.2018 - 11.2022

Advance Medical Support Assistant

Miami Veteran Affairs Medical Center
04.2011 - 04.2018

Environmental Services Specialists

Miami Veteran Affairs Medical Center
04.2009 - 04.2011

Tractor Trailer Operator

Con-Way Freight
06.2007 - 10.2008

Driver Sales Representative

Coca Cola Bottling Company
10.2006 - 06.2007

Aviation Boatswain's Mate Handler

United States Navy, USN
09.1998 - 09.2006

Bachelor of Arts - Health Care Administration

Strayer University

Associate of Arts - Criminal Justice

Everest College

High School Diploma -

Miami South Ridge Senior High

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Demetrius Raines