DEMETRIUS SINGLETON
Atlanta,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
RETOUCHER & GRAPHIC DESIGNER
Gerardy Photography
08.2022 - Current
- Enhanced image quality by skillfully utilizing Adobe Photoshop for retouching 100-150 images daily on average.
- Contributed to increased client satisfaction by consistently delivering polished images that exceeded expectations.
- Supported team members by sharing knowledge and expertise in various retouching techniques and software programs.
- Ensured accuracy in all work by diligently double-checking edits before submitting final versions to clients or supervisors.
- Maintained consistency in visual style by adhering to established brand guidelines and project requirements.
- Increased efficiency with expert use of batch processing, actions, and scripts for repetitive tasks.
Medical Support Assistant
San Diego VA Medical Center
02.2021 - 05.2022
- Managed approximately 85 incoming calls, emails, check-ins, and reschedules per day from customers
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Facilitated smooth transitions between appointments, effectively communicating with both patients and medical professionals on schedule updates or changes.
Call Center Customer Service Representative
ARISE
11.2019 - 02.2021
- Managed approximately 60 calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both client and company.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
PRODUCTION ASSISTANT
Royal Horizon Productions
04.2018 - 06.2020
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Completed wide range of tasks in diverse filming areas to support operations.
- Maintained safe and clean work environment, contributing to overall team productivity.
- Boosted overall team morale through proactive problem-solving and open communication practices.
- Reduced production errors through close attention to detail and thorough quality control checks.
EVENT PHOTOGRAPHER
Village Photographers
03.2017 - 05.2019
- Captured memorable moments by skillfully photographing various events, including weddings, corporate functions, and social gatherings.
- Maintain professional demeanor while interacting with hundreds of diverse clientele and adapting to various academic settings.
- Enhanced client satisfaction by delivering high-quality images and consistently meeting deadlines for photo processing and delivery.
- Anticipated key moments during live events enabling quick reaction times for capturing candid shots that generated positive feedback from clients.
- Completed complex photo shoots at indoor and outdoor venues.
Videographer & Editor
Jamersan
02.2018 - 09.2018
- Produced videos according to client specifications, including desired length, style and pace.
- Operated cameras, lighting equipment, and audio gear proficiently to produce high-quality footage in various environments.
- Used Adobe Premiere & After Effects to edit footage into correct order and add effects.
- Enhanced video production quality by utilizing advanced editing techniques and software.
- Operated video cameras in various environments, adjusting settings appropriately for outdoor and studio.
- Developed creative approaches to video production to create unique and engaging content.
- Established and adhered to detailed production schedules for over 3 projects.
Education
Bachelor of Arts - VISUAL MEDIA STUDIES
AUBURN UNIVERSITY
Auburn, AL05.2019
Associate of Arts - FILM
GEORGIA PERIMETER COLLEGE
Clarkston12.2015
Skills
- Graphic Design Background
- Time Management Capabilities
- Collaborative Team Player
- Deadline-driven mindset
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Active Listening
- Data Entry
- Written and oral communication
- Excel spreadsheets
- Attention to Detail
Timeline
RETOUCHER & GRAPHIC DESIGNER
Gerardy Photography
08.2022 - Current
Medical Support Assistant
San Diego VA Medical Center
02.2021 - 05.2022
Call Center Customer Service Representative
ARISE
11.2019 - 02.2021
PRODUCTION ASSISTANT
Royal Horizon Productions
04.2018 - 06.2020
Videographer & Editor
Jamersan
02.2018 - 09.2018
EVENT PHOTOGRAPHER
Village Photographers
03.2017 - 05.2019
Bachelor of Arts - VISUAL MEDIA STUDIES
AUBURN UNIVERSITY
Associate of Arts - FILM
GEORGIA PERIMETER COLLEGE
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