Demetrius Smith
Lithonia,GA
Summary
Dynamic Medical Equipment Delivery Driver with proven expertise at National HME, excelling in customer service and safety compliance. Skilled in vehicle inspection and delivery documentation, I consistently meet tight schedules while optimizing routes. My adaptability and effective communication foster positive client relationships, ensuring timely and accurate deliveries.
Overview
11
11
years of professional experience
Work History
Medical Equipment Delivery Driver
National HME
6659 Peachtree Industrial Road, GA
05.2023 - Current
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Kept accurate logs of all deliveries and trips.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Equipment Delivery Driver
Hospice Source
Norcross, GA
10.2020 - 05.2023
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Verified accuracy of items loaded onto truck against shipping documents.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Monitored fuel level throughout shift and refueled when necessary.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Notified customers of delays to decrease calls to support.
- Contacted customers prior to delivery to coordinate delivery times.
- Assisted warehouse personnel in packing orders when necessary.
- Ensured accurate completion of all paperwork associated with deliveries.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Medical Equipment Technician
Genesis Healthcare System
Norcross, GA
04.2014 - 10.2020
- Provided technical support to clinical personnel in the use of medical equipment.
- Analyzed part lists to requisition parts for repairs.
- Trained patients on how to properly operate medical equipment.
- Informed patients about proper use of compression stockings, nebulizers, and urinary bags and answered questions in regards to these items.
- Performed preventative maintenance, troubleshooting, and repairs on medical equipment.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Avondale High School
Avondale Estates06-1996
Skills
- Vehicle inspection
- Equipment maintenance
- Delivery documentation
- Customer service
- Route optimization
- Safety compliance
- Communication skills
- Customer interaction
- Adaptability and flexibility
Timeline
Medical Equipment Delivery Driver
National HME
05.2023 - Current
Medical Equipment Delivery Driver
Hospice Source
10.2020 - 05.2023
Medical Equipment Technician
Genesis Healthcare System
04.2014 - 10.2020
High School Diploma -
Avondale High School
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