Demetrius Taylor
Silverdale,WA
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Helen Of Troy
Southaven, MS
09.2019 - 06.2022
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
- Responded to customer requests for products, services and company information.
- Updated account information to maintain customer records.
- Handled over 50 calls per shifts signing up new customers, retrieving customer data, presenting relevant product information and canceling services.
Restaurant Manager
Taco Bell
Fallon, NV
06.2012 - 05.2018
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Carefully interviewed, selected, trained and supervised staff.
- Increased sales by 15% and managed over 100 plus customers per day.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Interacted positively with customers while promoting hotel facilities and services.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Skills
- Accounting Ledger Management
- Health Code Compliance
- Kitchen Staff Management
- Sales Tracking
- Administrative Management
- Mathematical Calculation and Reasoning
- Team Direction
- Needs Assessment
- Customer Retention Strategies
- Upbeat and Positive Personality
- Understanding Customer Needs
- Building Customer Trust and Loyalty
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl
Timeline
Customer Service Representative
Helen Of Troy
09.2019 - 06.2022
Restaurant Manager
Taco Bell
06.2012 - 05.2018
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