Demetrius Thomas
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Claims Representative
Aetna
09.2020 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
Inventory Manager
Carters Inc
01.2018 - 06.2020
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
Merchandising Execution Area Supervisor
Home Depot
11.2010 - 12.2017
- Monitored regional market trends, identifying opportunities for growth or shifts in consumer preferences that could impact business outcomes positively or negatively.
- Collaborated with cross-functional teams to develop innovative merchandising solutions.
- Developed training materials and conducted workshops for merchandising team members to improve their skills and productivity.
- Evaluated new products'' potential success based on industry research before adding them into inventory selections.
- Provided constructive feedback to team members on their performance, supporting professional development goals.
- Implemented data-driven decision making, optimizing product assortment and placement.
- Devised creative promotional campaigns to attract customers and boost sales during key seasons.
Education
Master of Science - Security Assurance
Strayer University
Atlanta, GA05.2025
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NY12.2011
Skills
- Microsoft Office Suite
- Claims Investigation
- Time Management
- Interpersonal Communication
- Policy understanding
- Conflict Resolution
Timeline
Claims Representative
Aetna
09.2020 - Current
Inventory Manager
Carters Inc
01.2018 - 06.2020
Merchandising Execution Area Supervisor
Home Depot
11.2010 - 12.2017
Master of Science - Security Assurance
Strayer University
Bachelor of Science - Criminal Justice
John Jay College of Criminal Justice of The City University of New York