Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Demetrius Wells

Customer Service
Houston,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

28
28
years of professional experience

Work History

Transpotation Service Specialist

Medical Transportation Company
Houston, TX
10.2018 - 09.2022
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.

Uber/ Lyft Partner Customer Service Rep/Driver

Uber And Lyft
Houston , Texas
01.2018 - 09.2022
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Customer Service Specialist

Optel Communication
Houston, TX
11.1994 - 04.2012
  • Resolved concerns with products or services to help with retention and drive sales.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Complied with company policies and procedures by encouraging positive and effective work environment among employees.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Education

GED -

Search Adult Education
Houston, TX
05.2009

Skills

  • Sales expertise
  • Technical Support
  • Complaint resolution
  • Creative problem solving
  • Multi-line phone talent
  • Route dispatch

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Transpotation Service Specialist

Medical Transportation Company
10.2018 - 09.2022

Uber/ Lyft Partner Customer Service Rep/Driver

Uber And Lyft
01.2018 - 09.2022

Customer Service Specialist

Optel Communication
11.1994 - 04.2012

GED -

Search Adult Education
Demetrius WellsCustomer Service