Demetrius Williams
DeSoto,TX
Summary
Capable knowledgeable about managing routes while providing top-notch customer service to customers. Well-organized and service-oriented team player focused on keeping customers happy and surpassing sales and support objectives. Experienced in managing paperwork, collecting payments and resolving issues.
Proven skills in collaborating with vendors, end customers and team members to achieve targets. Adept at organizing workloads and validating supplies, working with vendors to resolve supply issues and providing technical support and problem-solving expertise to customers. Excellent multitasker and planner.
Flexible hard worker ready to learn and contribute to team success.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated Dispatcher with experience monitoring and tracking emergency vehicles. Adaptable individual versed in giving over-the-phone instructions and synchronizing responses with communication centers. Articulate team player with rapid and accurate typing skills.
Skilled Dispatcher with 5 years of experience. Adept at coordinating schedules and field personnel to provide efficient service to customers. Well-versed in shipping and emergency policies, delivery requirements and driver practices.
Results-focused dispatching professional with top-notch abilities in overseeing communication, work orders and crew actions. Detail-oriented in maintaining files for customers, management and crew members. Supports team performance with well-maintained equipment and properly planned daily schedules.
Resourceful Warehouse Specialist known for maintaining high levels of productivity and efficiency in task completion. Specialize in inventory management, logistics coordination, and safety protocol adherence. Excel in teamwork, problem-solving, and adaptability, ensuring smooth warehouse operations and effective collaboration.
Overview
10
10
years of professional experience
Work History
Warehouse Specialist
Marine Corps Logistics Base Albany
Albany, GA
03.2022 - 08.2024
- Utilized standard formulas to prepare measurement tables and conversion charts.
- Maintained cleanliness and organization of counting areas to ensure a safe working environment.
- Participated in ongoing process improvement initiatives related to cycle counting.
- Conducted monthly audits on a variety of products within the warehouse facility.
- Computed shipping, storage or demurrage charges using computer or price list.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Followed company safety policies while handling heavy objects manually or with equipment such as forklifts or dollies during the unloading process.
- Investigated missing packages and shipments quickly by contacting carriers directly if needed.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Monitored and reported on inventory turnover rates.
- Managed inventory levels to ensure optimal stock at all times.
- Compared shipping routes or methods to determine least environmental impact.
- Conducted periodic inventories and physical counts of product supplies.
- Determined shipping methods, routes or rates for materials to be shipped.
- Operated forklifts safely while moving material around the warehouse.
- Monitored storage areas for cleanliness and organization.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Visually assessed materials for conformance to quality standards and shipping orders, removing nonconforming products and reporting for further action.
- Tied and secured loads to prevent shifting or damage to items.
- Loaded pallets onto trailers for shipment.
- Monitored warehouse aisles to prevent collisions with pedestrians or other equipment.
- Loaded and unloaded goods from vehicles, ensuring secure and damage-free handling.
- Provided exemplary helpdesk service and support to assist customers.
- Tested new releases of software products before deploying them into production environment.
- Configured, administered and monitored SAP instances such as Central Instance, Message Server and Database Instances.
- Analyzed application logs to troubleshoot technical issues with applications running on the SAP Basis platform.
Logistics Specialist
U.S Army
Colorado , CO
02.2018 - 11.2021
- Conducted inventory checks and resolved discrepancies.
- Organized and maintained order documentation.
- Monitored and organized logistics documents, including bills of lading, delivery receipts, packing lists and load tags.
- Managed inbound and outbound delivery schedules for optimal flow of goods.
- Improved lines of communication between company and customers.
- Coordinated import and export operations, adhering to tight schedules and deadlines.
- Kept deliveries on track and provided timely status updates.
- Scheduled material deliveries, equipment repair and shipment transportation.
- Dispatched information to service providers to schedule freight movement.
- Loaded, unloaded, moved and sorted materials to keep items flowing to correct locations.
- Checked items into computer system, printed labels and directed to storage locations.
- Printed, picked and packed items for shipment according to tight schedules.
- Logged all receiving shipments into warehouse computer system with 75% accuracy rate over 72 months.
- Recorded all customer shipping requirements for future reference so that only specific carriers would be used for deliveries.
- Identified best shipping costs by requesting quotes from multiple freight companies.
- Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
- Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
- Aided senior leadership with report generation to utilize process improvements.
- Determined appropriate licensing requirements and product classification for import and export shipments.
- Worked with team members to improve process integration and flow.
- Conducted research on logistics operations and performed literature reviews, interviews and site visits.
Logistics Specialist
Military
Killeen, TX
12.2014 - 02.2018
- Developed and maintained relationships with vendors to ensure timely delivery of materials.
- Organized and managed the inventory of all incoming and outgoing shipments.
- Created detailed reports on logistics operations, including cost analysis, shipment tracking, and performance metrics.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
- Ensured that all shipments met international regulations for customs clearance.
- Received, unpacked and inspected incoming shipments of merchandise.
- Maintained accurate inventory records using computerized tracking system.
- Identified, counted and verified stock items.
- Loaded and unloaded trucks with hand truck or pallet jack.
- Prepared outgoing orders for shipment according to customer specifications.
- Organized warehouse space by moving materials to appropriate locations.
- Performed regular cycle counts to ensure accuracy of inventory levels.
- Assisted with physical inventories as needed.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Monitored freight costs to ensure compliance with company budget guidelines.
- Negotiated rates with carriers to optimize efficiency in shipping processes.
- Utilized software programs to track shipments from origin to destination.
- Resolved any discrepancies related to product quality or quantity issues upon delivery.
- Maintained accurate records of all deliveries using automated systems or manual documents.
- Assisted in troubleshooting any problems that may arise during the delivery process.
Sustainment Automation Support Management Office
U.S Army
Killeen, TX
06.2015 - 07.2017
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Revised and maintained master calendar for client appointments.
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Managed, troubleshot and improved automation programs.
- Diagnosed, fixed and optimized electrical control systems.
- Automated all functional and regression testing approaches to streamline software production.
- Delivered advanced troubleshooting support for maintenance team.
- Developed technical solutions to resolved complex range of problems.
- Created concept and control drawings to satisfy client's automation requirements.
- Improved lines of communication between company and customers.
- Communicated with customers and management to report delays, including emergencies, weather challenges and carrier schedule changes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Ensured appropriate staffing levels to meet production demands.
- Managed daily cycle counts to maintain accurate inventory levels at all times.
- Assisted with scheduling shipments and deliveries according to customer requirements.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Performed regular inspections of equipment, facilities, and personnel safety practices.
- Provided leadership to motivate staff members to achieve performance goals.
- Supervised loading and unloading of materials from incoming trucks.
- Developed plans for reorganizing storage areas as necessary based on product volume changes.
- Conducted training sessions for new employees on proper use of equipment and safety protocols.
Education
Logistics And Materials Management
Army Quartermaster Center And School
Fort Lee, VA04.2015
High School Diploma -
Monroe High School
Albany, GA05.2014
Skills
- Inspecting goods
- Tracking inventory levels and orders
- Coordinating transportation
- Warehousing and delivery
- Inventory counting
- Forklift trained
- Computer skills
- Operating forklifts
- Fleet dispatch
- Purchasing management
- Supplies inventory
- Logistics management
- Operating forklifts
- Customer relationship management
- Data analytic
- Production scheduling
- Shipment consolidations planning
- Cost controls
- Safety protocol
- Inventory tracking
- Contract development and management
- Systems and automation applications
- Decision-making
- Inbound and Outbound Calling
- Stockroom procedures
- Data evaluation
- High-energy attitude
- Store maintenance
- Business development understanding
- Shipping and receiving understanding
- Project management abilities
- Reporting abilities
- Schedule management
- Equipment operations
- Documentation skills
- Package preparation
- Technical writing
- Route planning
- Shipping coordination
- Good work ethic
- Problem resolution
- People skills
- Active listening
- Critical thinking
- Friendly, positive attitude
- Analytical
- Vendor negotiations
- Carrier relations
- Quality Assurance
- Schedule Management
- Database Management
- Work Order Management
- Driver communication
- Route Navigation
- Data Entry
- Customer Relations
- Dispatch Coordination
- Updating logs
- Training new hires
- Critical thinker
- Service planning
- Stress Tolerance
- Basic Math
- Active Listening
- Project Planning
- Self-Directed
- Troubleshooting
- Research
- Microsoft Office
- Team Management
- Supervision and leadership
Timeline
Warehouse Specialist
Marine Corps Logistics Base Albany
03.2022 - 08.2024
Logistics Specialist
U.S Army
02.2018 - 11.2021
Sustainment Automation Support Management Office
U.S Army
06.2015 - 07.2017
Logistics Specialist
Military
12.2014 - 02.2018
Logistics And Materials Management
Army Quartermaster Center And School
High School Diploma -
Monroe High School