Demetrius Wright

Provide support to Individuals with intellectual/ developmental disabilities need in my home. In the way that works for having the life they want to live.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Verified tenant incomes and other information before accepting lease applications.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Responded to requests and scheduled appointments for property showings.
• Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.

• Conduct eligibility interviews with customers and make ongoing determinations of eligibility for benefits programs.
• Managed high volume of calls daily, maintaining composure under pressure while providing exceptional service.
• Evaluate qualifications for financial assistance programs based on information from customers.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Make determinations in accord with program policies.
• Detect fraud cases and make appropriate referrals.
• Submit reports in accordance with federal and state guidelines.

• Attend to health and well-being of individuals with intellectual and physical disabilities including behavior challenges.
• Assist with assessing individuals, analyze documentation from there history and collecting information and data to assist team in structuring specific program around individuals' ability to learn.
• Structuring and planning necessary supports and encouragement for individuals to make choices in there daily living / work activities.
• Contributed toward program expansion by helping identify new community resources available for our clientele population.
• Facilitated successful transitions for clients moving between different levels of care or living arrangements by providing consistent support and guidance.
• Advocated for client rights at all times while adhering to ethical guidelines set forth by regulatory agencies.
• Supported crisis intervention efforts during emergencies by remaining calm under pressure, prioritizing safety, and utilizing de-escalation techniques effectively.
• Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.
• Served as a mentor for newly hired staff, sharing knowledge and expertise in the direct service professional field to ensure their success.
• Organized client schedules while accommodating individual preferences, maintaining a balanced routine that promotes mental health and stability.