Demetrus Robinson
Opelika
Summary
Results-driven professional with a proven track record of achieving organizational goals through effective time management and problem-solving abilities. Demonstrates strong interpersonal skills and adaptability in high-pressure environments. Committed to maintaining a positive attitude while managing multiple priorities and contributing to team success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician, Support Specialist
KEPRO
04.2011 - 11.2024
- Solved customer problems over the telephone by providing assistance with navigating systems and locating items.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Consulted with insurance company representatives to complete claims processing, and resolve concerns.
- Resolved non-routine issues, such as third-party billing, computer system, and customer service issues.
- Set up and modified patient profiles in the system to include current information, such as medications and insurance details.
- Provided consultations and answered inquiries from patients, healthcare professionals, and physicians regarding drugs, potential side effects, and specified use.
- Entered data into computer systems to maintain accurate records of medications prescribed and dispensed.
- Conducted follow-up calls with physicians' offices regarding incomplete or missing information on prescriptions.
- Participated in educational programs designed to increase understanding of drug utilization management policies and procedures associated with the prior authorization process.
- Installed and configured hardware and software for user workstations.
- Trained staff on using new technologies and software applications effectively.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
Education
High School Diploma -
Beulah High School
Valley, AL05-2005
Skills
- Patient Confidentiality
- Team Collaboration
- Problem-Solving Skills
- Troubleshooting Malfunctioning Equipment
- Resolving Customer Issues
- Computer Billing Systems
- FDA and HIPAA Compliance
- Records Preparation
- Answering Customer Questions
- Receiving Incoming Supplies
- Information Documentation
- Resolving Complaints
- Technical Support
- Issue Resolution
- Printers and Peripherals
- Help Desk Support
- Hardware Installation
- Computer Hardware Knowledge
- Apple IOS
- Desktop and Laptop Installations
- Microsoft Office
- Telephone Etiquette
- Computer Troubleshooting
- Install Software
- Remote Troubleshooting
- Email Communication
- Word Processing
- JavaScript
- Microsoft PowerPoint
- Customer Relations
- Microsoft Excel
- Customer Service
- Call Center Operations
- Customer Consulting
- Clerical Support
- Office Equipment Proficiency
- Hardware Replacement
- Technical Support and Assistance
- Employee Computer Support
- Microsoft Windows and Office
Certification
- IBM IT Support
- Cpht
- Hipaa
References
References available upon request.
Education and Training
other
References
References available upon request.
Timeline
Certified Pharmacy Technician, Support Specialist
KEPRO
04.2011 - 11.2024
High School Diploma -
Beulah High School
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