Summary
Overview
Work History
Education
Skills
Accomplishments
References
Certification
Additional Information
Timeline
Generic

Demetry James

Pembroke Pines,FL

Summary

Motivated manager with a history of success managing operations, building teams, and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgment and good problem-solving abilities. Strong record of surpassing organizational goals. With over 20 years of customer service experience. I have garnered the knowledge to properly run any high-luxury buildings. I have gained the trust of co-workers which has paid dividends in team building. I aim for success and believe I can be a great asset to your company.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Assistant General Manager LCAM

First Services Residential
02.2022 - Current
  • Worked directly under the general manager
  • Assisting with the day-to-day task
  • Assisting the board of directors and residents
  • Day-to-day tasks include but are not limited to training the front desk, working with the security director, payroll, Avid (Vendor payroll) dealing with demanding residents
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Collaborated with other departments to establish productive and timely completion of projects.
  • Managing the property and keeping the property up to date.
  • Handled cash accurately and prepared deposits.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
  • Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.

Front Desk Supervisor/ Team Leader

First Services Residential
02.2008 - 10.2021
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image.
  • Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Built talented team through hiring and training new associates.

Security Officer Supervisor

50 State Security Service Inc.
01.2006 - 01.2008
  • Supervised a team of security officers, ensuring adherence to company policies and maintaining high morale among staff members.
  • Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
  • Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reduced incidents of theft and vandalism by closely monitoring surveillance cameras and diligently patrolling the premises.
  • Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Maintained accurate records of employee schedules, time off requests, and overtime hours worked by security officers under my supervision.

Supervisor

Taco Bell Restaurant
01.2005 - 04.2006
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.

Education

Associate of Science - Computer And Information Sciences

DeVry University
Miramar, FL
08.2014

Skills

  • Staff Management
  • Inventory Control
  • Operations Management
  • Staff Development
  • Team leadership expertise
  • Employee Relations
  • Business operations knowledge
  • Training and development background
  • Employee Scheduling
  • Customer Relationship Management (CRM)
  • Budget Control
  • Operations Oversight
  • Customer Service

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised a team of 12 staff members.
  • Staffing - Worked directly with Human Resources to streamline the hiring and onboarding process. When we had a start-up location in Miami.

References

  • Andres Marjelo, (786)547-3715, Manager@heronpond.comcastbiz.net
  • Rennette Garcia, (786)260-7639, Tutzie02@hotmail.com
  • Claudia Flores, (305)864-0199, GM@aqua.com

Certification

  • CAM License - 2024
  • Notary-2023
  • Attended and hosted Hospitality trainings.

Additional Information

A dedicated employee who has moved up everywhere I work. I have worked with several managers regardless of the work environment. I have sustained a hard work ethic. In my years as a Manager, I have had the luxury to watch and learn and soak up constant information. I have currently been with First Service Residential for 16 years. I have been a supervisor/ Manager for 16 years. If you allow me the chance to interview It will be the start of something great. Thank you for taking the time to read my resume.

Timeline

Assistant General Manager LCAM

First Services Residential
02.2022 - Current

Front Desk Supervisor/ Team Leader

First Services Residential
02.2008 - 10.2021

Security Officer Supervisor

50 State Security Service Inc.
01.2006 - 01.2008

Supervisor

Taco Bell Restaurant
01.2005 - 04.2006

Associate of Science - Computer And Information Sciences

DeVry University

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