Demetry Noel
Delray Beach,Florida
Summary
Upbeat Associate with experience attending to customer needs and requests while maintaining smooth front reception operations. Polite and well-spoken when anticipating and addressing needs of guests and coworkers. Offers background delivering first-rate customer service. Also has hands on experience as well and learns quickly
Overview
6
6
years of professional experience
Work History
Personal Trainer
Planet Fitness/Self
Delray Beach, Florida
04.2022 - Current
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Conducted assessments to evaluate clients' current physical condition, strength, flexibility, and body composition.
- Developed personalized fitness programs for clients based on their individual goals and needs.
- Assisted clients in setting realistic short-term and long-term goals.
- Monitored progress of clients during workouts and provided feedback and encouragement.
- Organized group classes for small groups or large groups depending on client's preferences.
- Motivated clients to reach their personal best by providing positive reinforcement.
Food Runner
Salt 7
Delray Beach, FL
06.2021 - 09.2022
- Completed final preparations of dishes and quickly delivered items to customers.
- Gained broad base knowledge in restaurant operations, both front-of-house and back-of-house.
- Memorized dining room floor plans and understood seat number system.
- Monitored inventory to provide needed supplies to servers and bartenders.
- Relayed orders and special requests to cooks.
- Assisted servers to optimize guest dining experience.
- Responded quickly to customer concerns and escalated major issues to management.
- Offered insight into menu items to answer customer questions.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Offered product samples, answered questions and suggested products.
- Stocked displays with new and transferred merchandise.
- Supported serving staff in delivering accurate and well-presented food orders.
- Applied proactive and resourceful nature to create pleasant guest experiences.
- Greeted guests with friendliness and professionalism.
- Suggested additional items and offered samples of weekly promotional items to increase store sales.
- Effectively multitasked within fast-paced environment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Observed tables to tend to guest needs and identify customer service opportunities.
Front Desk Receptionist
Planet Fitness
Delray Beach, FL
08.2021 - 01.2022
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Signed for packages, recorded deliveries and distributed to personnel.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Maintained professional tone at all times, including during peak rush hours.
- Set up equipment and weights for use by class participants.
- Assessed needs of participants and developed class exercises to address expectations.
- Built and established lasting relationships using encouragement and personal support.
- Explained and taught proper use of weights, exercise bands and other fitness equipment.
- Greeted customers, answered general questions and directed to appropriate locations.
- Educated clients about the benefits of regular exercise and healthy eating habits.
- Maintained records of client's performance data such as weight loss, muscle gain.
- Inspected equipment regularly to ensure it is safe and functioning properly.
- Scheduled appointments with clients and communicated effectively with them via phone or email.
- Researched new training methods, trends, and equipment to stay up-to-date on industry standards.
Front Desk Receptionist
LA Fitness
Boynton Beach, FL
02.2020 - 02.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained professional tone at all times, including during peak rush hours.
- Scheduled [Type] appointments for [Job title] staff.
- Handled multi-line phone system and directed calls and messages for staff of [Number].
- Answered [Number] calls per day and directed calls to appropriate individual.
- Drafted business correspondence, memos and meeting minutes.
- Managed complex schedules and travel arrangements for personnel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated databases and spreadsheets to promote access to information.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Gathered, sorted, distributed and sent mail and packages.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Scheduled meetings and meeting rooms for staff, corporate partners and customers.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Showed off dining areas, pool, spa and fitness center to prospective and current guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Signed for packages, recorded deliveries and distributed to personnel.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Input customer data into reservation systems and updated to reflect room changes.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Responded to inquiries and room requests made online, by phone and via email.
- Processed memos, client correspondence, travel vouchers and other documents, routing to appropriate personnel as necessary.
Line Cook
Chipotle
Delray Beach, Florida
02.2020 - 02.2021
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Kept stations stocked and ready for use to maximize productivity.
- Conducted daily inspections and maintained food sanitation and kitchen equipment safety reports.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Grilled and deep fried various foods from meats to potatoes.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Followed proper food handling methods and maintained correct temperature of food products.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Cooked multiple orders simultaneously during busy periods.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Assisted in food inventory and control while properly receiving and storing delivered items.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained hygienic kitchen with regular mopping, disinfecting workspace and washing utensils and glassware.
- Maintained consistent quality and high accuracy when preparing identical dishes every day.
Food Service Worker
Rocco's Tacos
Delray Beach, Florida
01.2019 - 03.2020
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Maintained order and cleanliness of work areas to conform with health codes.
- Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
- Washed, peeled and seeded fruits and vegetables.
- Sought out and implemented methods to improve food service and team performance.
- Carried pans, kettles and trays of food to and from work stations, stove and refrigerator.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Coordinated guest relations to boost satisfaction and brand loyalty.
- Received food orders from individuals and explained offerings.
- Adjusted cooking methods and ingredients to accommodate dietary restrictions and food allergies.
- Acquired new skills to support team and further accommodate customer needs.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Monitored inventory to keep adequate stock of food items and supplies.
- Controlled portion sizes and garnishing to optimize cost controls.
Associate
Target Logistics
Delray Beach, Florida
11.2018 - 01.2019
- Built and maintained relationships with peers and upper management to drive team success.
- Collected and coded various documents to prepare for filing, storage and processing.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
- Contributed to [Area of expertise] success by accurately coordinating records, supplies and paperwork.
- Wrote reports and correspondence from dictation and handwritten notes to streamline operational planning.
- Maintained positive working relationship with fellow staff and management.
- Worked with vendors to obtain quotes, negotiate contracts and handle [Number] shipments per week.
Education
High School Diploma -
Boca Raton Community High School
Boca Raton, FL05.2018
Bachelor of Arts - Undecided
Palm Beach State College
Boca Raton, FLSkills
- Positive Attitude and Energetic
- Email and Telephone Decorum
- Customer Assistance and Interaction
- Verbal and Written Communication
- Prioritization and Time Management
- Visitor and Customer Relations
- Courteous and Professional
- Customer Service
- Listening Skills
- Technologically Savvy
- Multitasking and Prioritization
- Customer Service-Oriented
- Microsoft Office
- Greeting and Seating Clients
- Attention to Detail
- Team Collaboration
- Customer Complaint Resolution
- Hospitality Services
- Conflict Management
- Fluent in English and Creole
- Reliable and Punctual
- Oral and Writing Communication
- Analytical Mastery
- Keenness of Insight
- Client Coaching
- Goal setting and planning
- Health and wellness
- Leadership skills
Timeline
Personal Trainer
Planet Fitness/Self
04.2022 - Current
Front Desk Receptionist
Planet Fitness
08.2021 - 01.2022
Food Runner
Salt 7
06.2021 - 09.2022
Front Desk Receptionist
LA Fitness
02.2020 - 02.2021
Line Cook
Chipotle
02.2020 - 02.2021
Food Service Worker
Rocco's Tacos
01.2019 - 03.2020
Associate
Target Logistics
11.2018 - 01.2019
High School Diploma -
Boca Raton Community High School
Bachelor of Arts - Undecided
Palm Beach State College