Demi Barajas
Covina
Summary
Was rewarded for making the company over 1 Million Dollars.
Overview
17
17
years of professional experience
Work History
Store Manager
Spirit Halloween Store
09.2025 - 11.2025
- Analyzed sales trends to inform merchandising decisions and promotional activities.
- Streamlined operational processes, improving efficiency across all store functions.
- Ensured compliance with company policies, maintaining high standards of safety and security.
- Collaborated with corporate teams to align local strategies with overall business objectives.
Customer Service Manager
Christmas Tree Lot
11.2020 - 12.2024
- Collaborated with cross-functional teams to resolve complex customer issues swiftly.
- Established performance benchmarks, ensuring alignment with company goals and standards.
- Mentored junior staff, fostering a culture of excellence and accountability within the team.
- Streamlined communication processes between departments, enhancing overall customer satisfaction efforts.
Store Manager
Burlington
10.2020 - 12.2024
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of [x]% annually
- Managed the work of [x] employees, increasing crew efficiency by [x]%
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Provided customer service and was involved in training [x] new team members each month
- Developed relationships with [x] new staff members, and assisted [x] existing staff members in their career development
- Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a [x]% increase in crew satisfaction
- Assisted in the training of [x] new cashiers
- Managed a cash register with an average of $[x] in sales each day
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Managed a team of [x] cashiers, [x] supervisors, and [x] general managers
- Trained and supervised [x] new employees on customer service training, including [x]-minute script recitation, conflict resolution, and data entry practices
- Keyholder
- Managed Tills And Safe
- Scheduling
- Payroll
- Hiring
- Stocking
Assistant Store Manager
Spirit Halloween Store
09.2024 - 11.2024
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed and implemented strategies to enhance team productivity and engagement.
- Managed inventory levels, reducing stock discrepancies through effective oversight.
- Trained and mentored staff, fostering professional development and skills enhancement.
Customer Service Manager
Covina Pumpkin Patch
10.2020 - 10.2024
- Led customer service team, enhancing service delivery and response times.
- Developed training programs for staff, improving product knowledge and customer interactions.
- Implemented customer feedback systems, driving continuous improvement in service quality.
- Analyzed service metrics, identifying trends to optimize operational efficiency.
Customer Service Representative
M&M Representative
08.2021 - 05.2022
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed orders and managed transactions accurately to ensure seamless service delivery.
- Assisted in training new representatives, promoting knowledge sharing and team collaboration.
- Implemented feedback mechanisms to capture customer insights and drive service improvements.
Owner
Paws4Life
06.2012 - 03.2021
- Accurately navigated customer neighborhoods and dropped off packages without incident
- Demonstrated exceptional customer service skills, earning the highest ratings in all categories
- Kept a clean, well-maintained truck, maximizing profitability and minimizing scrapes
- Made all sales
- Controlled all money coming in
- Inventory
- Made all appointments
Office Manager
Wonder Carpet
06.2012 - 03.2020
- Maintained a track record of excellent customer service, resolved customer issues to satisfaction, and reduced the complaint rate by [x]%
- Responsible for maintaining a clean, well-organized workspace and an atmosphere where employees feel comfortable and motivated
- Managed office space, equipment, and [x] employees, including providing for meeting space, central filing, and equipment and computer technology
- Trained [x] new employees in office procedures, job descriptions and job expectations
- Scheduling
- Closing Sales
- Keyholder
- Handling the money
- Paper on computer
model
Modeling Agency
06.2008 - 06.2012
Education
High School - undefined
Northview High School
Covina, CA06.2012
Skills
- Customer service
- Communication skills
- Microsoft excel
- Leadership
- Scheduling
- Payroll
- Fast learner
- Over achiever
- On time
- Dedicated
- Sales skills
- Couting tills
- Managing safe
- Keyholder
- Inventory
- Leadership Experience
- English
- Appointment Scheduling
- Sales Experience
- Social media
Languages
Spanish
English
Timeline
Store Manager
Spirit Halloween Store
09.2025 - 11.2025
Assistant Store Manager
Spirit Halloween Store
09.2024 - 11.2024
Customer Service Representative
M&M Representative
08.2021 - 05.2022
Customer Service Manager
Christmas Tree Lot
11.2020 - 12.2024
Store Manager
Burlington
10.2020 - 12.2024
Customer Service Manager
Covina Pumpkin Patch
10.2020 - 10.2024
Owner
Paws4Life
06.2012 - 03.2021
Office Manager
Wonder Carpet
06.2012 - 03.2020
model
Modeling Agency
06.2008 - 06.2012
High School - undefined
Northview High School