Demi Boyd-Dodge
Anaheim,California
Summary
Results-driven professional specializing in process improvement and operational efficiency, with a proven ability to document processes and implement continuous improvement strategies. Achievements include significant enhancements in productivity and organizational success through meticulous attention to detail and effective time management.
Overview
11
11
years of professional experience
Work History
Configuration Management Associate
Guild
02.2024 - Current
- Coordinated complex stakeholder dynamics to ensure seamless execution and alignment of policy and configuration changes for 70+ employer partners.
- Conducted regular individual and department-wide audits to ensure compliance with partner agreements, consistently meeting deadlines, and maintaining accuracy while resolving audit findings.
- Drove operational improvement through the creation of Standard Operating Procedures, derived from thorough research and investigation.
Member Administration Specialist II
Guild
10.2023 - 02.2024
- Drove continuous improvement strategies, optimizing internal processes and documented policies for evolving needs.
- Maintained and continually improved quality control checks for 23 Employer Partners, ensuring accurate and timely reimbursement payout.
Member Administration Specialist I
Guild
10.2021 - 10.2023
- Interpreted written policies and procedures and enforced them where necessary while working efficiently between multiple daily functions to meet service-level agreeements.
- Regularly evaluated processes to present solutions for operational and service-related challenges.
- Provided cross-functional quality assurance input and guidance to support performance monitoring.
Administrative Assistant
United Way
03.2021 - 08.2021
- Responded to hundreds of client phone calls, text messages, and emails with professionalism and empathy as part of a short-term contracted assignment.
- Compiled and reviewed digital records, materials and forms needed to handle high-stakes financial requests.
Administrative Specialist
Disneyland Resort
09.2016 - 10.2020
- Delivered Disney's 'above and beyond' service model while balancing a high volume of incoming calls and emails and performing complex tasks with attention to detail.
- Identified ways to improve efficiency in operations and implemented process changes.
- Organized and facilitated training sessions for new hires.
Guest Talent Coordinator
Disneyland Resort
09.2015 - 09.2016
- Coordinated all logistics related to onsite visits by guests such as ground transportation, dressing rooms, and schedule adherence.
- Worked collaboratively with directors to ensure that show elements were properly implemented according to corporate standards while maintaining customer service excellence.
- Urgently solved any issues that arose related to the assigned group's event and ensured safety protocols were followed throughout the group's backstage visit.
Retail Team Lead
Disneyland Resort
01.2015 - 09.2015
- Resolved customer and staff complaints while maintaining a high level of professionalism.
- Upheld store policies and procedures, including merchandising techniques, customer service protocols, safety compliance, and financial document review.
- Encouraged a positive working environment by motivating team members and providing feedback when necessary.
Operations Management Intern
Walt Disney World
05.2014 - 01.2015
- Delegated duties and enforced operational procedures to ensure customer satisfaction, quality assurance, and cost-effectiveness.
- Helped shift leaders direct and manage workers.
- Demonstrated and supported continuous improvement and growth mindset.
Education
Master of Business Administration (M.B.A.) -
Western Governors University
06.2024
Certificate - Human Resources Essentials
Cornell University (Online)
05-2023
Bachelor of Arts (B.A.) - Dance
California State University, Long Beach
06.2014
Skills
- Process Improvement
- Business Communications
- Attention to Detail
- Time Management
Timeline
Configuration Management Associate
Guild
02.2024 - Current
Member Administration Specialist II
Guild
10.2023 - 02.2024
Member Administration Specialist I
Guild
10.2021 - 10.2023
Administrative Assistant
United Way
03.2021 - 08.2021
Administrative Specialist
Disneyland Resort
09.2016 - 10.2020
Guest Talent Coordinator
Disneyland Resort
09.2015 - 09.2016
Retail Team Lead
Disneyland Resort
01.2015 - 09.2015
Operations Management Intern
Walt Disney World
05.2014 - 01.2015
Master of Business Administration (M.B.A.) -
Western Governors University
Certificate - Human Resources Essentials
Cornell University (Online)
Bachelor of Arts (B.A.) - Dance
California State University, Long Beach
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