Demi Brubacher
Hodgenville,KY
Summary
Accomplished Lead Scheduling Coordinator at Performance Medical Solutions, adept in workflow optimization and fostering team collaboration. Excelled in enhancing schedule accuracy and efficiency, reducing manual tasks by streamlining reporting procedures. Skilled in Microsoft Office and demonstrating exceptional problem-solving abilities, I significantly improved inter-departmental communication and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Lead Scheduling Coordinator
Performance Medical Solutions
03.2018 - Current
- Streamlined reporting procedures, reducing manual tasks and increasing accuracy in schedule-related data collection.
- Mentored junior schedulers, fostering professional growth and enhancing overall team performance.
- Managed complex calendars, ensuring minimal conflicts and maximizing resource utilization.
- Facilitated open communication channels between departments, enabling smooth collaboration for efficient schedule management.
- Assisted in budget preparation by providing accurate forecasting of labor requirements based on historical data analysis.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed physical records storage, ensuring proper labeling, organization, and safekeeping of essential documents.
- Assisted in the smooth functioning of the office by managing high volumes of paperwork and information.
- Reduced errors in archived documents through diligent proofreading and careful attention to detail.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
Sales Associate
BootBarn
02.2023 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Reception Manager
Shoebox Shop
02.2016 - 03.2018
- Met with customers to discuss service needs and offer available solutions.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Developed customized preventative maintenance plans tailored to individual client needs, extending the lifespan of their vehicles while preventing costly future repairs.
- Logged work orders and change orders into Software database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
Education
Larue County High School
Hodgenville, KY04.2015
Skills
- Deadline Management
- Workflow Optimization
- Meeting Coordination
- Strong Work Ethic
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Time management skills
- Effective Multitasking
- Critical Thinking
- Customer service and support
- Verbal and written communication
- Office Administration
- Patient Scheduling
- Customer relations understanding
- Patient Registration
- Documentation skills
- Office Management
- Calendar coordination
- Customer Relationship Management
- Schedule organization
- Payroll Processing
- Staff Management
- Scheduling
- Documentation And Reporting
- Quality Assurance
- Interpersonal Relationships
- Mail handling
- Skilled in Software
- Telephone Etiquette
- Handling Complaints
- Microsoft Office
- Phone and Email Etiquette
Timeline
Sales Associate
BootBarn
02.2023 - 06.2023
Lead Scheduling Coordinator
Performance Medical Solutions
03.2018 - Current
Reception Manager
Shoebox Shop
02.2016 - 03.2018
Larue County High School