Demi Litke
Rhinelander,WI
Summary
Technology-inclined professional with strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing technical and software support to customers and coworkers.
Overview
14
14
years of professional experience
Work History
Product Support Specialist/IT Technician
Ponsse North America
01.2017 - Current
- Build, repair, and maintain the computer systems in Ponsse forestry equipment.
- Install and maintain Ponsse Manager, Ponsse’s Operations Management System, in a variety of machines. Install modems, boosters, GPS, cabling, program software, calibrate machines, and troubleshoot machine issues.
- Travel to different jobsites to troubleshoot computer and machine related problems.
- Resolved technical issues for customers through effective troubleshooting and problem-solving techniques.
- Performed troubleshooting and tested customer issues via phone, email and remote assistance software.
- Worked with different team members to address complex customer issues, ensuring timely resolution.
- Developed strong relationships with customers, resulting in increased trust and loyalty to the company's products.
- Conducted comprehensive product training sessions for both coworkers and customers.
- Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
Radio Installer
Cleveland Communications
02.2015 - 10.2016
- Solely maintained and operated the Port Clinton location, providing radio maintenance and installation.
- Traveled to surrounding fire stations, police stations, and school bus locations to install radios into various vehicles.
- Accomplish monthly preventative maintenance.
- Provide technical support over the phone and on-site.
Tower Technician
BlueStream Professional Services
03.2014 - 11.2014
- Climbed in excess of 300 feet to perform 4G antenna installs.
- Established proper rigging of the tower to safely hoist new antennas.
- Properly wear all safety gear to perform tasks.
- Secure cables to the tower and route into shelter.
- Performed weekly inventory counts to ensure accurate parts are available.
- Safley secured equipment inside the job trailer and hauled it to various job sites.
- Effectively communicate between coworkers to ensure quick and proper installs.
Multichannel Radio Operator
United States Marine Corps
01.2010 - 01.2014
- Instructed hundreds of officers how to implement, operate, and maintain multichannel radio equipment.
- Maintained over $500,000 worth of radio equipment.
- Executed quarterly inspections on equipment.
- Facilitated clear and effective communication between field operators and command centers during field missions.
- Trained new radio operators on equipment usage, protocols, and best practices to ensure proficiency within the team.
Education
Associates of Applied Science - Industrial Mechanical Technician
Nicolet Technical College
Rhinelander, WI12.2023
Technical Diploma - Industrial Maintenance Mechanic
Nicolet Technical College
Rhinelander, WI12.2023
Technical Diploma - Industrial Electronics Technician
Nicolet Technical College
Rhinelander, WI12.2023
Technical Diploma - Mechanical Maintenance
Nicolet Area Technical College
Rhinelander, WI12.2021
Multichannel Radio Operations -
United States Marine Corps
Twentynine Palms, CA07.2010
Technical Certificate - Welding
Nicolet Technical College
Rhinelander, WI05.2009
Skills
- Work safely around forestry machines, in tight spaces, and with electrical components
- Provide phone and on-site service support to assist customers in troubleshooting
- Install Remote Desktop into the machines for future troubleshooting opportunities
- Operate oscilloscopes, multimeters, pressure gauges, power supplies, soldering irons, and hand/power tools
- Use gauges to set machines hydraulics with correct pressures and settings for delivery
- Utilize technical manuals, electrical schematics, and hydraulic schematics for troubleshooting
- Utilize computer-based maintenance management systems to generate work orders, purchase orders, and preventative maintenance schedules
- Apply strong computer skills in Microsoft Word, Microsoft Publisher, Microsoft Excel, Microsoft PowerPoint, and VMware
Timeline
Product Support Specialist/IT Technician
Ponsse North America
01.2017 - Current
Radio Installer
Cleveland Communications
02.2015 - 10.2016
Tower Technician
BlueStream Professional Services
03.2014 - 11.2014
Multichannel Radio Operator
United States Marine Corps
01.2010 - 01.2014
Associates of Applied Science - Industrial Mechanical Technician
Nicolet Technical College
Technical Diploma - Industrial Maintenance Mechanic
Nicolet Technical College
Technical Diploma - Industrial Electronics Technician
Nicolet Technical College
Technical Diploma - Mechanical Maintenance
Nicolet Area Technical College
Multichannel Radio Operations -
United States Marine Corps
Technical Certificate - Welding
Nicolet Technical College
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