Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Demi Everette

Milton,FL

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing long term relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

7
7
years of professional experience

Work History

Server Trainer

Gabby's
01.2023 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Instructed servers on proper techniques for taking orders, serving food and providing customer service.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Established and maintained positive relationships with trainees to drive successful learning outcomes.
  • Assisted in new server onboarding and orientation to cultivate seamless transitions.
  • Utilized effective communication techniques to support server learning and comprehension.

Server Shift Leader & Gift Shop Clerk

Water Pig BBQ
05.2020 - 11.2022
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.

Online Customer Service Representative

Adcomm: Navarre Call Center
01.2017 - 04.2020
  • Answered live online chats to give quick answers and solve problems faster.
  • Resolved customer complaints by determining cause of problem, selecting best solution and expediting correction or adjustment.
  • Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.

Education

-

Pensacola State College
10.2018

Computer Coding -

Gulf Breeze High School
Gulf Breeze
05.2015

Skills

  • Customer Support
  • POS System Operation
  • Guest Service
  • Staff Training
  • New Hire Orientation
  • Technical Troubleshooting
  • Team Collaboration
  • Decision-Making
  • Business Administration

Accomplishments

  • Collaborated with team of over 50 people in the grand opening of Water Pig BBQ
  • Supervised team of 10+ server staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved highest sales for the month multiple times.

Timeline

Server Trainer

Gabby's
01.2023 - Current

Server Shift Leader & Gift Shop Clerk

Water Pig BBQ
05.2020 - 11.2022

Online Customer Service Representative

Adcomm: Navarre Call Center
01.2017 - 04.2020

-

Pensacola State College

Computer Coding -

Gulf Breeze High School

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Demi Everette