Demi Hoover
Leasing Manager
Charlotte,NC
Summary
Driven leasing professional with extensive experience at Carroll, adept in customer service and lease agreement management. Excelled in enhancing tenant satisfaction and occupancy rates through innovative marketing strategies and exceptional relationship-building skills. Skilled in CRM software and creative problem-solving, significantly improving team performance and operational efficiency.
Overview
3
3
years of professional experience
Work History
Leasing Consultant
Amc
04.2022 - 03.2024
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Verified tenant incomes and other information before accepting lease applications.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Responded to requests and scheduled appointments for property showings.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
- Greeted clients, showed apartments, and prepared leases.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
Leasing Manager
Carroll
07.2021 - 07.2023
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Established key relationships with potential leasers and renters.
- Managed daily and weekly marketing and leasing plans.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Explained terms of lease and amounts to be paid to tenants.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Organized and hosted community events, fostering a positive living environment for tenants.
Education
White Oak
Jacksonville, NCSkills
- Customer Service
- Fair Housing Regulations
- Building rapport
- Fair housing policies
- Lease Agreements
- Customer service expertise
- Organizational capabilities
- File Management
- CRM Software
- Leasing and sales
- Phone and Email Etiquette
- Application processing
- Sales Techniques
- Telephone and email etiquette
- Property Tours
- Unit inspection
- Lease oversight
- Clear Communication
- Lease Renewals
- Creative Problem-Solving
- Leasing Terms and Specifications
- Closing Techniques
- Training and mentoring
Timeline
Leasing Consultant
Amc
04.2022 - 03.2024
Leasing Manager
Carroll
07.2021 - 07.2023
White Oak