Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Demi Latimore
Milledgeville,GA
Summary
Overview
12
years of professional experience
Work History
Direct Auto Insurance
Agent Trainee
02.2023 - Current
Job overview
- Called prospective clients in market area to explain products offered and qualify leads.
- Resolved caller issues quickly and thoroughly.
- Promoted current [Type] marketing campaigns and promotions.
- Facilitated communication between agents, talent and clients by using interpersonal skills.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Presented feedback to management on customer service trends and improvement areas.
Walmart Vision Center
Sales Associate
07.2022 - 02.2023
Job overview
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Prepared merchandise for sales floor by pricing or tagging.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Built relationships with customers and community to promote long term business growth.
Baldwin County School System
Central Warehouse Assistant
08.2020 - 02.2021
Job overview
- Loaded and unloaded delivery trucks promptly for further distribution.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Supported reporting, accounting and recordkeeping staff with accurate updates regarding shipment information.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Sorted and delivered materials to different work areas and staff.
Baldwin High School
Administrative Assistant
08.2017 - 02.2021
Job overview
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Executed record filing system to improve document organization and management.
Hibbett Sporting Goods
Assistant Store Manager
10.2016 - 02.2017
Job overview
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Baldwin County Sheriff's Office
Jailor
07.2014 - 04.2016
Job overview
- Assisted in intake and release of inmates.
- Enforced rules and regulations to maintain order among inmates.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Documented inmate behavior and activities in logbooks.
- Examined incoming and outgoing mail to detect contraband.
- Conducted security checks of inmates and living areas.
- Responded to inquiries from inmates and other members of public.
Hibbett Sporting Goods
Sales Associate
09.2011 - 07.2014
Job overview
- Informed customers of promotions to increase sales productivity and volume.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Gordon State CollegeBarnesville, GA
from Early Childhood Education
University Overview
ATTENDED FOR 1 YEAR FOR CORE CLASSES. DID NOT COMPLETE DEGREE.
Baldwin High SchoolMilledgeville, GA
High School Diploma
05.2010
University Overview
Skills
- Customer Service
- Critical Thinking
- Order Fulfillment
- Polite Communication Skills
- Service Support
- Reading Comprehension
- Productivity Standards
- Promote Services
- Customer Feedback
- Follow-Up Calling
Timeline
Agent Trainee
Direct Auto Insurance
02.2023 - Current
Sales Associate
Walmart Vision Center
07.2022 - 02.2023
Central Warehouse Assistant
Baldwin County School System
08.2020 - 02.2021
Administrative Assistant
Baldwin High School
08.2017 - 02.2021
Assistant Store Manager
Hibbett Sporting Goods
10.2016 - 02.2017
Jailor
Baldwin County Sheriff's Office
07.2014 - 04.2016
Sales Associate
Hibbett Sporting Goods
09.2011 - 07.2014
Gordon State College
from Early Childhood Education
Baldwin High School
High School Diploma