Hi, I’m
Demi Rivera-Aponte
Lutz,FL
Summary
An experienced and well-rounded employee with 9 years of experience in the hospitality industry, seeking to leverage leadership, customer service, and training skills to transition into a new field where I can contribute to a dynamic team and achieve new career goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with a willingness to take on added responsibilities to meet team goals.
Overview
10
years of professional experience
Work History
House Of Brews / Double Bogeys Tavern & Grille
Key Manager and Bartender
04.2021 - Current
Job overview
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Managed a 250-person occupancy restaurant during high-volume shifts. Worked and managed high-volume events on a monthly basis. Oversaw the productivity of a 10-20-person staff nightly.
- Communicated clearly with employees, suppliers, and stakeholders to keep everyone on the same page and working toward established business goals.
- Recruited and Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol in order to maintain a talented team.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Adhered to state laws regarding alcoholic beverage services and customer regulations
The Cheesecake Factory
Bartender /Lead Server & Bakery Trainer
01.2016 - 04.2021
Job overview
- Worked from hostess to server, to star baker, then to bartender at three locations during time with the company. locations included: Millennia Orlando FL , Tampa, FL, and Gainesville FL where I spent time as a corporate server and bakery trainer for the new restaurant opening.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives, while training restaurant procedures, menu items, and performance strategies.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Created training programs and instructional materials to further educate personnel.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers and bakers.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Managed customer service operations, including taking orders and resolving complaints.
- Collaborated with team members to complete tasks and maintain smooth operation during 80K volume days.
Cato Fashions
Key Manager and Retail Associate
03.2014 - 11.2017
Job overview
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Trained newly hired sales team in upselling techniques.
- Submitted reports to senior management to aid in business decision-making and planning.
- Counted out cash drawers and balanced totals.
- Completed store opening and closing procedures.
Icing By Claire's
Key Manager
02.2015 - 01.2016
Job overview
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Counted registers and cleaned and secured shop at end of shift.
- Assisted with scheduling, interviewing and other administrative tasks to boost success successful store.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Altierus Career CollegeTampa, FL
Diploma of Completion from Massage Therapy
01.2023
University Overview
- Dean's List All 9 months of program 2022
- Honor Roll All 9 months of program 2022
- Extracurricular Activities: Student Ambassador
Osceola School of The ArtsKissimmee, FL
High School Diploma
05.2014
Skills
- Excellent customer service: Demonstrated ability to provide exceptional service and create positive customer experiences Skilled in anticipating needs, resolving issues, and maintaining a friendly and professional demeanor
- Communication: Proficient in effective verbal and non-verbal communication, including active listening, clear articulation, and the ability to build rapport with diverse individuals
- Multitasking: Adept at handling multiple tasks simultaneously while maintaining attention to detail and accuracy Experienced in managing high-pressure situations with composure and efficiency
- Problem-solving: Strong analytical and critical thinking skills Proven ability to identify issues, propose solutions, and implement effective strategies to enhance operations and customer satisfaction
- Adaptability: Thrives in fast-paced environments and easily adapts to new challenges and changes Demonstrates flexibility in work schedules and a willingness to learn and grow professionally
- Organizational skills: Proficient in managing inventory, monitoring supplies, and maintaining a clean and organized workspace Familiarity with POS systems and inventory management software
Timeline
Key Manager and Bartender
House Of Brews / Double Bogeys Tavern & Grille
04.2021 - Current
Bartender /Lead Server & Bakery Trainer
The Cheesecake Factory
01.2016 - 04.2021
Key Manager
Icing By Claire's
02.2015 - 01.2016
Key Manager and Retail Associate
Cato Fashions
03.2014 - 11.2017
Altierus Career College
Diploma of Completion from Massage Therapy
Osceola School of The Arts
High School Diploma
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