Demi Sacoolas
Holiday,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Custom Service Representative
Primerica
- 02.2024
- Serve as a primary point of contact for life insurance agents, providing expert-level guidance on products, underwriting requirements, and policy procedures.
- Consult with agents to identify client needs and recommend suitable solutions, enhancing the overall service experience.
- Deliver proactive case management by advising on outstanding requirements, next steps following policy declines, and reconsideration strategies.
- Maintain a high standard of communication across all stages of the policy lifecycle to ensure a seamless and supportive customer experience.
- Recognized for extensive product knowledge and ability to translate complex underwriting guidelines into clear, actionable advice for agents.
- Collaborate cross-functionally to resolve escalated issues and implement process improvements, contributing to greater operational efficiency.
Office Manager
Primerica
01.2019 - 02.2024
- Trained and onboarded new insurance agents, equipping them with company-specific knowledge, licensing requirements, and sales techniques.
- Provided ongoing mentorship to agents, focusing on both product knowledge and soft skills needed to deliver exceptional client service.
- Fostered a collaborative office environment that emphasized professional growth, customer satisfaction, and team performance.
Sales Development Representative
TriNet
01.2022 - 03.2023
- Conducted high-volume cold outreach to small and mid-sized businesses, identifying pain points and introducing tailored HRIS solutions.
- Successfully secured qualified appointments for Account Executives by demonstrating the value and ROI of HRIS systems.
- Maintained detailed records of outreach activity, client interactions, and pipeline progression using CRM tools.
- Developed deep knowledge of HRIS functionalities and market trends to effectively educate prospects and handle objections with confidence.
Education
Associates - Nursing
St. Petersburg College
Pinellas Park, FL12.2020
Skills
- Technical Proficiencies: Microsoft Office Suite, Salesforce CRM, Mainframe systems, HRIS platforms
- Problem-solving ability
- Client support
- Effective listening
- Skilled in troubleshooting challenges
- Call center experience
- Proficient in resolving customer issues
Certification
- Registered Nurse – Multi-State License | Active: 2022–Present
- Licensed Life Insurance Agent – Florida | Active: 2019–Present
Timeline
Sales Development Representative
TriNet
01.2022 - 03.2023
Office Manager
Primerica
01.2019 - 02.2024
Custom Service Representative
Primerica
- 02.2024
Associates - Nursing
St. Petersburg College
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