Demi Welch

Specialized in organic gardening.

• Developed and implemented efficient scheduling systems to optimize workforce productivity.
• Trained and mentored new staff on best practices in landscaping and customer service.
• Oversaw budgeting and financial planning to enhance profitability and sustainable growth.
• Analyzed customer feedback to refine service offerings, increasing overall satisfaction rates.
• Drove marketing initiatives through social media platforms, expanding brand visibility within the community.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Consulted with customers to assess needs and propose optimal solutions.
• Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
• Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
• Streamlined operational processes to improve efficiency with comprehensive audits and restructuring.
• Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
• Interacted well with customers to build connections and nurture relationships.

• Crafted and served a diverse range of cocktails and beverages, ensuring high quality and customer satisfaction.
• Maintained cleanliness and organization of bar area, adhering to health and safety standards.
• Assisted in training new bartenders on drink preparation techniques and customer service protocols.
• Managed inventory control processes, including ordering supplies and tracking stock levels effectively.
• Engaged with customers to build rapport, enhancing overall dining experience through personalized service.
• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

• Assisted patrons with research inquiries and resource navigation.
• Maintained organization of library materials and ensured accurate cataloging.
• Provided support in digital resource management and data
• Organized library shelves, materials and equipment in clear, alphabetized order.
• Answered questions from patrons and helped to find desired materials.
• Maintained secure environment by monitoring visitors at front desk.
• Handled check-in and check-out process of library books and materials at circulation desk.
• Monitored library environments to maintain safe, hazard-free settings.

• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.

• Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
• Trained and mentored team members on service protocols and operational procedures.
• Implemented inventory management systems, reducing waste and improving stock accuracy.
• Developed training materials to enhance staff performance and customer service delivery.
• Analyzed sales data to identify trends, informing strategic decision-making for product offerings.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.

• Demonstrated strong product knowledge to effectively address customer needs and concerns.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Collaborated with team members to streamline checkout processes and reduce wait times.
• Trained new cashiers on operational procedures and customer service best practices.
• Resolved customer complaints promptly, fostering positive relationships and loyalty.
• Greeted customers entering store and responded promptly to customer needs.

Customer Service Representative /Cashier

• Assisted in processing orders and managing customer accounts efficiently.
• Resolved customer inquiries through effective communication and problem-solving techniques.
• Collaborated with team members to enhance service delivery and customer satisfaction.
• Adapted quickly to changing workflows and updated product information for customers.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Dean's List Fall 2015 Spring 2016
• Certificate of completion Computer Aided Drafting - Graduated May 2016
• Certificate of completing Pharmacy Technician Program - Graduated May 9th, 2026
• Dean's List Spring Semester of 2025
• Educate a Woman Scholarship Recipient-summer 2025
• Dr.Donald G Bass and Claudena Bass Memorial Scholarship Recipient - fall 2025
• Soar Higher Scholarship Recipient Summer 2026
• Completed Sterile Compounding and Aseptic Technique course - Austin Community College Pharmacy Technician Program - received certificate 5/29/2026
• CPE monitor : ACPE /Sterile Compounding and Aseptic Technique -Austin Community College Pharmacy Technician Program . Earned CPE 40 hours, completed course 5/29/2026 accredited by the Accreditation Council for Pharmacy Education
• Registered with the National Association of Boards of Pharmacy ( eProfile id:1943575) 12/2025 to current
• Licensed Pharmacy Tech Trainee by The TEXAS STATE BOARD OF PHARMACY effective 10/7/2025 exp.10/31/2027 Registration No. 395162
• ** I will be updating my license to Certified Pharmacy Technician 6/25/2026 when the PTCB sends me my exam results and certification information with exp. date.**
• 6/5/2026 -I received an unofficial examination report from the PTCB indicating the preliminary result : PASS
• ( Score and certificate will be emailed 6/25/2026 by 11pm.
• 80 Hour externship via Hospital Pharmacy
• 80 Hour externship via Retail Pharmacy

Associates Degree of Applied Science in Pharmacy Technology - Anticipated 12/5/2026

• Phi Theta Kappa Member 2016-2026
• Continuing education in Pharmacy Technology