Summary
Overview
Work History
Skills
Timeline
Generic

Demi Young

Burnsville,MN

Summary

Professional in finance with strong background in managing invoices, reconciling statements, and maintaining accurate financial records. Known for reliability, adaptability, and fostering team collaboration to achieve organizational goals. Skilled in using accounting software, processing payments, and ensuring compliance with financial policies. Proven ability to meet deadlines and contribute positively to dynamic work environments.

Overview

25
25
years of professional experience

Work History

Billing/Office Manager

H2Overhaul, Inc.
02.2010 - Current
  • Weekly Payroll report for processing
  • New employee set up
  • A/P- A/R including check scanning and electronic deposits/payment application
  • Monitoring Vendor credentialing follow through
  • Gathering insurance documents and making sure company is compliant prior to job
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Assisted in recruitment process, conducting interviews and onboarding new employees to promote seamless integration into team dynamics.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.

Vendor Correspondence

Holiday Companies Inc
02.2006 - 02.2010
  • Corresponding with vendors for invoice resolution
  • Streamlined invoice processing by implementing an efficient statement review system.
  • Managed vendor relationships, ensuring prompt responses to inquiries and resolving disputes.
  • Coordinated with other departments as needed for approval or clarification on invoiced items, promoting effective cross-functional collaboration throughout the organization.
  • Reduced late payment fees through timely and accurate invoice management.
  • Facilitated timely payments by monitoring accounts payable aging reports and prioritizing high-risk items.
  • Ensured accuracy of financial records by identifying and correcting discrepancies in invoices and purchase orders.

Account Manager

Opus Management Solution, Inc
11.2002 - 04.2005
  • Responsible for servicing major accounts client relations
  • Processed service orders, new accounts and adjustments
  • Supervised other employee - client relationships
  • Monthly invoicing
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Established clear communication channels between clients and internal teams, ensuring seamless project execution.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.

Administrative Client Service Rep.

Heartland Financial Services / Mayo Non Profit.
10.1999 - 05.2001
  • AP/AR
  • Report Generation
  • VP schedule management
  • General administrative assistance for multiple management levels
  • New employee training
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
  • Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
  • Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.

Skills

  • Lawson

  • Quick Books

  • AS400

  • Billing systems

  • Discrepancy resolution

  • Customer Service

  • Organizational Skills

  • Clear oral/written communication

  • Account Reconciliation

  • Vendor invoice processing

  • ERP System Proficiency

  • Financial statement analysis

  • Vendor Relationship Management

  • Account resolution

  • Accounts Payable

  • Bookkeeping Support

Timeline

Billing/Office Manager

H2Overhaul, Inc.
02.2010 - Current

Vendor Correspondence

Holiday Companies Inc
02.2006 - 02.2010

Account Manager

Opus Management Solution, Inc
11.2002 - 04.2005

Administrative Client Service Rep.

Heartland Financial Services / Mayo Non Profit.
10.1999 - 05.2001

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Demi Young