Demi Zavalza

• Cultivated strong customer relationships to enhance satisfaction and loyalty.
• Executed product promotions, driving increased sales through targeted marketing strategies.
• Maintained accurate inventory levels to ensure product availability and minimize stockouts.
• Assisted in training new staff on sales techniques and customer service standards.
• Developed tailored solutions for customers, enhancing overall shopping experience and retention rates.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

• Streamlined food preparation processes to enhance efficiency and reduce waste.
• Trained and mentored junior staff in food safety and preparation techniques.
• Implemented quality control measures to ensure compliance with health regulations.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Conducted regular assessments of cooking methods to improve overall meal presentation and quality.
• Measured, mixed, and cooked ingredients following directions and nutritional restrictions.
• Transferred supplies and equipment between storage and work areas to support food preparation.
• Guaranteed customer satisfaction by quickly delivering orders.

• Oversaw daily operations to ensure compliance with company standards and safety regulations.
• Streamlined inventory management processes, enhancing order accuracy and reducing discrepancies.
• Trained new staff on operational procedures and best practices for efficient workflow.
• Implemented quality control measures, resulting in improved product consistency and customer satisfaction.
• Coordinated with cross-functional teams to optimize supply chain efficiency and reduce lead times.
• Analyzed performance metrics to identify areas for process improvement and operational excellence.
• Developed training materials that enhanced staff knowledge and increased team productivity.

At Krispy Kreme Doughnut Corporation, I managed every aspect of the inherit day-to-day operations of the business. The list of management responsibilities I was accountable for was abundant and maintained with ease. Operational tasks such as, scheduling all staff for the business to perform in orchestrated form, monitoring labor efficiency, hiring new employees to help grow the team, production management to ensure retail operations as well as commercial operations were maintained each day, hands on training within every department, business development, oversight on all cash handling to ensure the security of finances for the business to maintain consistency and promote loss prevention. A key component to the job was to create pleasurable guest experiences. I successfully lead the business to a soaring 100% overall satisfaction rating. In my role, I was also responsible for inventory management. Coexisting with this, I accounted for the profit and loss margins on a week to week basis, obtaining every spec of vital information required to monitor the success of the business. My role at Krispy Kreme allowed me to think outside of the box to provide methods that help support consistent development. I performed with ease at tackling and navigating through situational conflicts, as well as expressing praise for motivational support to the employees.

• Supervised daily cleaning operations to ensure high standards of cleanliness in commercial and residential properties.
• Developed and implemented efficient cleaning schedules to optimize workflow and minimize downtime.
• Trained new team members on proper cleaning techniques and safety protocols to enhance team performance.
• Conducted regular inspections to maintain quality control and address any issues promptly.

• Navigated city routes efficiently to optimize passenger pickup and drop-off times.
• Maintained high vehicle cleanliness standards to enhance rider experience and safety.
• Utilized GPS technology for real-time navigation and traffic monitoring, improving route accuracy.
• Communicated effectively with passengers, addressing inquiries and ensuring satisfaction throughout rides.
• Conducted regular vehicle inspections to ensure compliance with safety regulations and maintenance protocols.
• Analyzed rider feedback to identify areas for service improvement and implement necessary changes.
• Developed strategies to increase ride acceptance rates during peak demand hours through proactive engagement.
• Responded to passenger concerns and complaints politely and professionally.
• Developed strong communication skills while interacting with diverse groups of riders daily.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.
• Built and maintained positive relationships with passengers by providing friendly and professional service.
• Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
• Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
• Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
• Adhered to all safety regulations and traffic laws while driving.
• Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.