Summary
Overview
Work History
Education
Skills
Timeline
Generic
DeMia Revere

DeMia Revere

Atlanta ,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Office Administrative Assistant

Tender Touch Counseling
06.2016 - Current
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Obtained scanned records and uploaded to database.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Prepared payroll documents and maintained databases for financial offices.
  • Tracked project performance data to generate reports and keep management informed of important trends.
  • Drafted agendas, meeting notes and other documents to enhance collaborative process.
  • Produced and distributed memos, newsletters and other forms of communication.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Managed daily schedules and sales leads for all Sr. and Jr. Loan Officers.
  • Responded effectively to sensitive inquiries or complaints.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Maintained accurate department and customer records.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Coordinated appointments, meetings and conferences.
  • Scheduled appointments, meetings and events for management staff.
  • Prepared and prioritized calendars and correspondence.
  • Utilized editing programs to proofread content for typo-free emails, memos and documentation.
  • Scheduled staff and monitored resource allocation to provide optimal coverage and service.

Insurance Verification Specialist

Tender Touch Couseling
06.2019 - 09.2023
  • Updated patient and insurance data and input changes into company computer system.
  • Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
  • Accessed third-party insurance databases to identify coverage of benefits.
  • Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
  • Contacted patients to confirm demographic information and communicate financial responsibilities.
  • Navigated through multiple online systems to obtain documentation.
  • Entered data in EMR database to record payer, authorization requirements and coverage limitations.
  • Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
  • Examined claims, records and procedures to grant approval of coverage.
  • Checked documentation for appropriate coding, catching errors and making revisions.
  • Handled billing related activities focused on medical specialties.
  • Liaised between physician, site of service and billing department to obtain appropriate documentation.
  • Created and sent time of service letter to inform patient of estimated self-pay balance.

Customer Service Manager

A Cup Of Comfort
06.2021 - 01.2024
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Evaluated and authenticated returns, exchanges and voids.
  • Relayed customer feedback to cross-functional teams to improve products and services.
  • Reviewed accounts for payments received or approved credit arrangements.

Mental Health Technician

Tender Touch Counseling
06.2016 - 06.2023
  • Provided excellent service to patients through personable communication.
  • Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
  • Engaged clients in therapeutic groups to promote coping skills, education and life skills.
  • Tracked client movement on and off unit by documenting times and destinations.
  • Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
  • Documented patient interactions in compliance with HIPAA requirements.
  • Identified and addressed individual mental health challenges to support patients.
  • Participated in treatment planning by helping to identify patients' problems, needs and strengths.
  • Collaborated with client and clinician to develop and support goals and clinical treatment plan.
  • Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
  • Interviewed new patients to complete admission forms and assess mental health status.
  • Verified patient health history and contact information for chart accuracy.
  • Monitored patients' well-being and reported changes or unusual behavior or physical illness to medical staff.
  • Restrained violent or suicidal patients using approved verbal or physical techniques.
  • Encouraged patients to develop interpersonal skills and engage in social interactions or other therapeutic activities.
  • Aided patients in performing activities of daily living.
  • Assisted patients improve social relationships and engagement.
  • Influenced patients' behavior with interaction, counseling or instruction.
  • Developed basic strategies to promote patient safety, wellness and independence.
  • Collaborated with doctors, psychologists or therapists in working with patient treatments.
  • Led individual and group therapy supporting prescribed procedures.
  • Instructed new employees on protocols to use when interacting with psychiatric patients.
  • Assisted psychiatrists in working with patients to rehabilitate for community reintegration.
  • Issued medications from clinic dispensary and kept records using specified procedures.

Education

High School Diploma -

Luella High School
Locust Grove, GA
05.2016

Skills

  • [Software] Proficiency or [Type] Software Proficiency
  • Report Preparation
  • Management of Remote Employees
  • New Hire Training
  • Issue Resolution
  • Decision-Making
  • Positive and Constructive Feedback
  • Information Security
  • Problem-Solving
  • Marketing Savvy
  • Customer Service
  • Project Management
  • Superior Computer Skills
  • Product Knowledge
  • Training and Coaching
  • Administrative Support
  • Talent Development
  • Call Monitoring
  • Call Center Operations
  • Cash Handling
  • Technical Support
  • Customer Relationship Management (CRM)
  • Skilled Multi-Tasker
  • Schedule Coordination
  • Customer Relations
  • Verbal and Written Communication
  • One Call Resolution
  • Leading Team Meetings
  • Team Building
  • Complaint Resolution
  • Conflict Resolution
  • Database Management
  • Policy Knowledge
  • Policy understanding
  • Insurance Claims Review
  • Flexible Schedule

Timeline

Customer Service Manager

A Cup Of Comfort
06.2021 - 01.2024

Insurance Verification Specialist

Tender Touch Couseling
06.2019 - 09.2023

Office Administrative Assistant

Tender Touch Counseling
06.2016 - Current

Mental Health Technician

Tender Touch Counseling
06.2016 - 06.2023

High School Diploma -

Luella High School
DeMia Revere