Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Demia Turner

Virginia Beach,VA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Office Manager

Christenson Family Orthodontics
Chesapeake, VA
06.2020 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Coached new hires on company processes while managing employees to achieve maximum production.

Practice Manager

Woodard Orthodontics-Orthosynetics
Chesapeake, Virginia
03.2005 - 06.2020
  • Developed policies and procedures for effective practice management.
  • Oversaw accounting, budgeting, and financial reporting.
  • Created and implemented organizational policies and procedures.
  • Boosted staff morale by offering constructive feedback and specific direction.
  • Addressed and remedied all patient or team member issues.
  • Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
  • Provided supervision and management to team of support personnel.
  • Developed and implemented strategies to improve patient access, satisfaction and care quality.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.

Commercial Claims Adjuster

Royal & SunAlliance Insurance
Charlotte, North Carolina
03.2002 - 10.2004
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Answered customer questions regarding deductibles.
  • Verified insurance claims and determined fair amount for settlement.
  • Prepared summaries of damage, payments, and policy coverage.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Established relationships with clients and insurance companies to foster timely claims resolution.
  • Examined claims forms and other records to determine insurance coverage.


Commercial Lines Rater

Royal & SunAlliance Insurance
Charlotte, NC
03.2000 - 03.2002
  • Responded to client eligibility or group questions and verified enrollment status.
  • Reconciled eligibility discrepancies, analyzed transactional data and submitted retroactive eligibility changes.
  • Loaded new client or group data into enrollment database and updated database with changes.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Synthesized data into comprehensive quarterly written reports for management.

Licensed Insurance Agent

USAA
Norfolk, VA
04.1998 - 02.2000
  • Provided coverage option information to assist clients in protecting assets.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Exceeded corporate quotas for monthly policy sales.

Education

Business Administration And Management

Old Dominion University
Norfolk, VA

Skills

  • CRM Software
  • Workflow Planning
  • Senior Leadership Support
  • Policy and Procedure Modification
  • Customer Relations
  • Excellent Multitasking Abilities
  • Technical Support
  • Conflict Management

Certification

  • Associates In Claims (AIC), Insurance Institute of America - 2003

Timeline

Office Manager

Christenson Family Orthodontics
06.2020 - Current

Practice Manager

Woodard Orthodontics-Orthosynetics
03.2005 - 06.2020

Commercial Claims Adjuster

Royal & SunAlliance Insurance
03.2002 - 10.2004

Commercial Lines Rater

Royal & SunAlliance Insurance
03.2000 - 03.2002

Licensed Insurance Agent

USAA
04.1998 - 02.2000

Business Administration And Management

Old Dominion University

Similar Profiles

CREATE PROFILE
Demia Turner