DEMIAYAH MURRAY-THOMPSON

• I contribute to a positive work environment by connecting with my colleagues and maintaining an open line of communication throughout all departments.
• I maintain escalated interactions effectively and work diligently to ensure the best solutions and understanding for all involved.
• I've developed strong relationships with members, providing a 'Got it' and 'Do it' mindset, and experience.
• I work with my team members to identify areas for improvement, and implement new skills and approaches for better member support. I set personal goals for myself and challenges that contribute to my work ethic.
• I identify potential risks or conflicts within member accounts, taking great measures to prevent future complications.
• I provide a knowledgeable understanding of the products and benefits of SCU. Providing financial solutions with my incredible loan-taking skills and having an honest understanding of what I can do for the member. I've taken a loan for.

* I identify ways to better improve members' financial lives. Problem-solving by being a wonderful and empathic listener, building trust between myself and the member, and inquiring about the best solution for the special task at hand to achieve a motivating, positive result.

Cultivating a strong mindset and striving to help grow the SCU memberships and engagements.

Performing teller transactions, account assistance, and providing answers to members' questions to grasp a better understanding.

• Conducted regular follow-up calls with customers after resolving their issues.
• Developed strong relationships with customers by providing personalized assistance and support.
• Answered customer inquiries via phone, email, and chat.
• Identified opportunities for upselling additional products or services based on customer needs.
• Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
• Resolved customer complaints promptly and efficiently.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs.
• Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
• Asked probing questions to determine service needs and accurately input information into electronic systems.