Demic Caeum
Angleton
Summary
Skilled Technician with extensive experience in robotics and automation. Proven expertise in staff training and recruitment, driving collaboration to meet project goals while providing technical support. Hands-on experience in system monitoring, servicing, and troubleshooting. Recognized for delivering accurate results efficiently and working independently.
Overview
5
5
years of professional experience
Work History
Lead Clinical Robotics Technician
Diligent Robotics
Angleton
02.2023 - Current
- Performed maintenance on robotics equipment, including troubleshooting complex system issues.
- Collaborated with diverse coworkers to achieve project goals and resolve product and service issues.
- Managed recruitment process, including interviewing and training new staff members.
- Operated robotic systems to assist in healthcare environments.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Installed new components or replaced defective parts to restore functionality.
Marketing Associate
ADT Security
Houston
08.2022 - 01.2023
- Engaged customers through product demonstrations, enhancing understanding of product features and benefits.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Drove sales of company products and services by meeting with customers using a strategic and organized approach.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Compiled sales and marketing materials, equipping sales agents with essential resources for effective client meetings.
Customer Service Representative
Target
Lake Jackson
10.2020 - 08.2022
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Guided customers in product selection, ordering, billing, returns, exchanges, and technical support to enhance their experience.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Mentored new staff on customer service protocols and store policies to ensure consistent service quality.
- Executed opening, closing, and shift change functions to uphold daily operational standards.
Education
Associate of Science - Nursing
Brazosport College
Lake Jackson, TXSkills
- Robotics expertise
- Technical support
- Troubleshooting
- Equipment maintenance
- Staff training
- Team collaboration
- Customer engagement
- Recruitment
- Travel planning expertise
Timeline
Lead Clinical Robotics Technician
Diligent Robotics
02.2023 - Current
Marketing Associate
ADT Security
08.2022 - 01.2023
Customer Service Representative
Target
10.2020 - 08.2022
Associate of Science - Nursing
Brazosport College