Demica Hardy
Smyrna,GA
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
9
9
years of professional experience
Work History
Bartender
The Cheesecake Factory
08.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Followed strict recipes and drink measurements to minimize product used.
Server
The Cheesecake Factory
10.2014 - 04.2021
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Nutrition
University of North Florida
Jacksonville, FL05.2020
Skills
- Energetic and Outgoing
- Professional Service Standards
- Safe Food Handling Procedures
- Responsible Serving
- Recipe and Menu Memorization
- Teamwork and Professionalism
- Complex Problem-Solving
- Maintaining a Clean Bar
- Health Code Compliance
- Responsible Alcohol Service
- Handling Difficult Customers
- Cash Handling and Management
Timeline
Bartender
The Cheesecake Factory
08.2021 - Current
Server
The Cheesecake Factory
10.2014 - 04.2021
Bachelor of Science - Nutrition
University of North Florida