Demiesha Coleman
Abbeville,MS
Summary
Experienced with client support and coordination, ensuring efficient service delivery and client satisfaction. Utilizes strong communication and problem-solving skills to address and resolve client issues effectively. Track record of maintaining organized and collaborative team environments to meet evolving client needs.
Professional with strong background in coordinating support services, prepared for this role. Skilled in problem-solving, communication, and customer service, ensuring seamless operations and client satisfaction. Focused on team collaboration, adaptable to changing needs, and consistently results-driven. Known for reliability and proactive approach to addressing challenges and meeting goals.
Knowledgeable Support Coordinator with proven ability to manage and optimize client support services. Adept at coordinating resources and resolving complex client issues, leading to enhanced client satisfaction. Demonstrated strong communication and organizational skills in ensuring seamless service delivery and team collaboration.
Results-driven professional with extensive experience in support coordination and client management. Known for enhancing client satisfaction through effective resource allocation and problem-solving. Committed to team collaboration and adapting to changing needs, ensuring reliable and flexible support services.
Dynamic administrative professional and leader with 5+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes.
Outgoing customer care specialist with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Support Coordinator
North Mississippi Regional Center
02.2023 - Current
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Collaborated with interdisciplinary teams to provide comprehensive support services for clients, improving outcomes across multiple domains.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
Patient Care Assistant
Cooks Adult Daycare
12.2019 - Current
- Responsible with assisting patients perform day-to-day living activities such as getting dressed, walking, standing, and exercising.
- Supervised patients physical / behavioral individual care activates and all other fundamental care actions resulting in each resident receiving accurate support based on their care plans.
- Executed over 50 patient transports and processing making sure residents are properly positioned in/out of beds and wheelchairs.
- Developed and promoted positive effective customer service relations with patients, patients’ families, and staff ensuring maximum productivity.
Collections Representative
America's Car-Mart
10.2022 - 07.2023
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
Customer Service Representative
Walmart
11.2020 - 10.2022
- Maintained a high-volumed workload, assisting over 500 customers a daily with locating various items placed through the store and online purchases constantly meeting performance benchmarks in all areas.
- Assessed customer’s requests, set appropriate expectations, and provided effective information in response to customer questions.
- Established and maintained a detailed emergency management plan.
- Trained over 15 new customer service representatives in routine/regulatory compliance requirements and administrative tasks
- Improved sales by 80% by aiding customers in the completion of purchases.
Internet Sales Coordinator
Cannon Motors
08.2017 - 08.2020
- Managed internet sales leads, responded to email inquiries in a timely fashion, and
- Evaluated over 100 suppliers based on company quotes, quality, selection, service, availability, reliability, production, and distribution capabilities.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Used Excel spreadsheets to track inventory and analyze trend/ hot ticket items.
Receptionist
State Farm Insurance
01.2017 - 08.2019
- Executed day to day administrative functions and general office duties but not limited to document processing, filing, faxing, answering phones, scheduling appointments and data entry.
- Greeted customers / visitors to the office in a manner that was helpful and friendly.
- Scheduled or rescheduled appointments for patients whether in person or on the phone.
- Assisted in the proper check-in and check-out of customers/visitors directing them to the appropriate waiting area.
- Collected co-pays or any other payments due.
Biological Science Aid
USDA / National Sedimentation Laboratory
08.2009 - 09.2012
- Collect and prepare soil, water, and plant samples for physical and chemical analysis in support of nutrient and pesticide research.
- Assisted in the operation of specialized, automated laboratory analysis equipment including ICP and carbon/nitrogen analyzer
- Assisted with installation, calibration, and maintenance of specialized automated equipment designed to monitor runoff from agriculture fields in support of nutrient and pesticide research.
- Assisted in the planning and sequencing of environmental samples with regards to preparation for laboratory analysis
- Trained to operate nitrogen evaporator used in pesticide extraction process.
- Handles hazardous waste according to safety protocols.
- Kept pesticide laboratory cleaned and organized.
- Kept extracted pesticide samples documented and stored properly
- Logs in all samples and shares log with others
- Proactive in identifying potential problems and processes equipment to avoid downtime
Sales Associate
General Dollar Store
09.2010 - 11.2011
- Aided customers by helping them select products and providing recommendations which generated a total of $10K in additional revenue.
- Stocked, replenished, and organized inventory with accuracy and efficiency, completing task 10% faster than average associates.
- Greeted and received customers with outstanding customer service, receiving 95% in customer service feedback.
- Assisted Customers by accompanying them to locate shelved items and counter products.
- Supported sales drives through engagement of customers and sharing product information.
Education
Bachelor of Science - Communication Science and Disorders
The University of Mississippi
12-2025
Skills
- Expert Knowledge of Word processing, Excel, PowerPoint
- Self-motivated professional
- Strong leadership and management skills
- Able to build a strong rapport with customers and staff members
- Oral Communication Skills
- Organizational Skills
- Problem Solving Skills
- Team Player
- Attention to Detail
- Administrative Skills
- Writing Skills
- Customer Service
- Leadership
- Time Management
- Appointment scheduling
- Project management
- Documentation and recordkeeping
- Data entry
- Vendor management
- Schedule management
- Bookkeeping
- Inventory management
- Report preparation
- Time management
- Attention to detail
- Team collaboration
- Verbal and written communication
- File organization
- Office administration
- Microsoft Excel
- Inbound phone call handling
- Workload management
- Data collection
- Office inventory management
- Document management
- Filing
- Customer database systems
- Telephone etiquette
- Travel arrangements coordination
- Processing expense reports
- Event planning
- Calendar management
- Proficient in [software]
- Tech-Savvy
- Microsoft Access
- Meeting planning
- Report analysis
Certification
- Certified Patient Care Assistant (PCA)
- CPR Certified
- Phlebotomy
Languages
English
Native or Bilingual
American Sign Language
Professional Working
Timeline
Support Coordinator
North Mississippi Regional Center
02.2023 - Current
Collections Representative
America's Car-Mart
10.2022 - 07.2023
Customer Service Representative
Walmart
11.2020 - 10.2022
Patient Care Assistant
Cooks Adult Daycare
12.2019 - Current
Internet Sales Coordinator
Cannon Motors
08.2017 - 08.2020
Receptionist
State Farm Insurance
01.2017 - 08.2019
Sales Associate
General Dollar Store
09.2010 - 11.2011
Biological Science Aid
USDA / National Sedimentation Laboratory
08.2009 - 09.2012
Bachelor of Science - Communication Science and Disorders
The University of Mississippi
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