Demika McLean
Greensboro,NC
Summary
Outgoing and organized with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Overview
14
14
years of professional experience
Work History
Medical Intake Coordinator/Certified Medication Administrator
Prolific Community Services
02.2019 - Current
- Supported healthcare providers in delivering optimal patient care by promptly addressing concerns or questions related to client medications
- Organized incoming referrals from physicians'' offices efficiently, resulting in a streamlined admission process for new patients.
- Monitored trends in appointment cancellations or no-shows to identify areas for improvement in scheduling procedures or follow-up protocols.
- Assisted patients in completing necessary paperwork accurately and thoroughly before their appointments, minimizing delays during check-in processes.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Lead Server Trainer
Ham's Gate City
03.2014 - 01.2018
- Trained and mentored new personnel hired to fulfill various roles.
- Conducted training with new servers and oversaw completion of opening- and closing-duties
- Provided coaching and mentoring to employees.
- Organized server schedules, reducing labor costs without sacrificing quality of service.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Server Trainer
Ham's Restaurant Lakeside
01.2010 - 03.2014
- Delivered exceptional, friendly, and fast service to a high volume of customers in a section of six to eight tables
- Greeted guests and communicated wait time while maintaining a clean dining room
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Developed job-specific competencies and performance standards.
Education
Associate of Applied Science - Medical Billing And Coding
Virginia College
Greensboro, NC01.2016
Skills
- Strong communication skills and ability to work as a team player to ensure success throughout the workplace
- Ability to up-sell and by suggesting additional menu items that enhance customers' experience while increasing revenue
- Skilled at multi tasking
- Provide efficient service to reduce mistakes
Timeline
Medical Intake Coordinator/Certified Medication Administrator
Prolific Community Services
02.2019 - Current
Lead Server Trainer
Ham's Gate City
03.2014 - 01.2018
Server Trainer
Ham's Restaurant Lakeside
01.2010 - 03.2014
Associate of Applied Science - Medical Billing And Coding
Virginia College
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