Demillya Burch
Millbrook,AL
Summary
Proven Medical Assistant with a track record of enhancing patient satisfaction at Montgomery Mental Health through exceptional customer service and HIPAA-compliant practices. Skilled in clinical documentation and patient scheduling, adept at improving care quality and efficiency. Demonstrates strong communication abilities and a commitment to patient care excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Medical Assistant
Montgomery Mental Health
05.2022 - 01.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Medical Assistant
Wetumpka Urgent Care
08.2019 - 01.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Direct Care Staff
Magnolia Woods
02.2018 - 10.2018
- Assisted with personal hygiene tasks for improved health and dignity of patients.
- Provided medication management, ensuring accurate administration and adherence to prescribed schedules.
- Safeguarded patients by closely monitoring their behavior and intervening during crises when necessary.
Direct Care Staff Member
Php
10.2017 - 02.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Enhanced patient well-being by providing compassionate and attentive care in daily routines.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Call Center Representative
SYKES
04.2016 - 02.2017
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Host
Red Lobster Restaurant
08.2014 - 07.2015
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Host
Wind Creek Casino & Hotel
05.2013 - 08.2014
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Medical Assistant Certification -
10-2019
High School Diploma -
05-2013
- 2.0 GPA
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Clinical documentation
- Electronic health records
- CPR
- Immunization administration
- Laboratory specimen collection
- Insurance verification
- Appointment setting
Accomplishments
- Successfully transitioned facility to use of MedConnect and care logic.
Certification
CCMA-Certification
Languages
English
Full Professional
Timeline
Medical Assistant - Montgomery Mental Health
05.2022 - 01.2025
Medical Assistant - Wetumpka Urgent Care
08.2019 - 01.2022
Direct Care Staff - Magnolia Woods
02.2018 - 10.2018
Direct Care Staff Member - Php
10.2017 - 02.2018
Call Center Representative - SYKES
04.2016 - 02.2017
Host - Red Lobster Restaurant
08.2014 - 07.2015
Host - Wind Creek Casino & Hotel
05.2013 - 08.2014
JES HEALTH SERVICES - Medical Assistant Certification,
Wetumpka High School - High School Diploma,
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